Christian Mendoza

• As part of the dedicated Account Management organization, I will work closely with our Strategic Segment and demonstrate where Rippling can solve  their problems, and help drive their adoption of Ripplingʼs product suite  

• I own the key admin relationships, and am responsible for turning customers into long-term champions, developing account strategy, and enabling  my book of buisness all while providing an impeccable customer experience along the way  

• Building relationships with key stakeholders, and building advocates by providing an above-and-beyond customer experience  

• Provding white glove guidance through key customer milestones such as open enrollment, end of year payroll filing, and company wide re-orgs  

• Increase adoption by driving customer adoption of key features, new product releases, and best practices

• Manage communication via email and text with all Cut Seven Athletes.  

• Management and training of Captain staff.

• Oversee the Coach Schedule and ensure the muscle group and programming are accurately communicated to coaches.  

• Manage selling and upselling of memberships to exisiting and new athletes.  • Be the concierege to understanding the day to day prgramming of Cut Seven.  

• Assist coaches in demos and work within my athlete group to ensure accurate form to decrease injury.  • Build community through outreach, information sessions, and social media engagment with all athletes.

• Manage the post launch customer lifecycle.  

• Be the champion of the customer experience.  

• Own instance-specific relationships with dispensaries, building engagement strategies to help them drive revenue and get the most out of their  Dutchie partnership.  

• Meet with customers virtually to discover and understand their needs  

• Maintain high levels of customer engagement to foster loyalty and retention.  

• Empower customers and their teams to become product experts.

• Onboard and train new customers and provide non-technical support to existing customers  

• Serve as the “voice of the customer”, focused on driving customer satisfaction, preventing churn, and introducing customers to additional Pexip  products and services  

• Scope and develop process changes, targeted marketing campaigns, and documentation focused on customer education, adoption, and usage  

• Hit required metrics quarter over quarter, as well as upsold into channel segment.

• Manage police agency accounts to ensure continued growth  

• Create marketing campaigns, in a collaborative setting, to obtain new business and educate current and future customers on learning how our  solutions impact their business needs.  

• Build and establish relationships with current clients to ensure they have the proper training with our products and have a deep understanding of our  processes.  

• Work across multiple departments to establish workflows and create content to engage new clients.  

• Hit required metrics quarter over quarter, and tripled the size of Tier 8 agency sign ups.

• Maintain excellent organization of appropriate legal documentation,as well as oversaw the distribution of service agreements for our partners.

• Execute the onboarding of new service providers to our product and customer platforms

• Created curricula, instructions, documents and written tests for various types of training courses.

• Vetted leads for the sales team and trained them post sale.

• Worked with sales to develop growth strategies in certain markets.

• Implemented different operational tools to streamline efficiency.

• Protects the integrity of confidential information for all matters.

• Executed record filing system to improve document organization and management.

• Restocked supplies and submitted purchase orders to maintain stock levels.

• Monitored office calendars to plan meetings, activities and travel to maximize productivity.

• Updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Interacted with vendors to purchase and set up equipment and services.

• Booked airfare, hotel and ground transportation to coordinate office travel.

Managed multi-line phone system