Summary
Overview
Work History
Education
Skills
Timeline
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Michael Nolan

Old Hickory,TN

Summary

Summary Passionate, high-energy, professional seeking an opportunity to make a difference. Well-rounded individual who enjoys helping others and contributing to the community. Expertise in communicating with all customers, colleagues and staff. Apply sound business strategies and tactics to achieve targeted goals. Friendly School Resource Officer with excellent interpersonal and organizational abilities. Adept at investigating criminal matters on the school's premises and performing conflict resolution for students and teachers. Knowledge of crisis planning and building security methods.

Overview

31
31
years of professional experience

Work History

Customer service

Aussie Petmobile
05.2010 - 11.2021
  • Training new groomers
  • Rebooking appointments, taking payments and building a long-lasting relationship to ensure they trusted me with their pet
  • Grooming including nail trimming, bathing, blow drying, cuts, brush outs and engaging the animal to make them feel comfortable
  • Upselling services such as flea treatments
  • Assisted in the care and grooming of senior dogs with medical problems.
  • Volunteered at shelters to assist with the care of disabled and senior dogs.
  • Aided in the care and grooming of aggressive dogs.
  • Assisted owners in the care of their pets by answering questions or concerns they may have with their care.

School Resource Officer

Hillsborough County
03.2022 - 12.2022
  • Maintain security and safety for students and all staff on campus.
  • Earn trust and build relationships with students and staff to make them feel safe.
  • Create safety plans and protocols for fire drills, and lockdowns.
  • Conduct safety drills for weather and fire emergencies.
  • Conduct safety classes for students in case of active shooter situation.
  • Trained in self defense and weapons training.
  • Guardian certified.
  • CPR and First aid certified.

Customer Service Representative

Home Depot Corporate
10.2001 - 06.2007
  • Processed customer documents, permits and orders
  • Organization was a key skill used to ensure all orders were accurate

Customer service representative

Ford Motor Credit
09.2007 - 04.2010
  • Debt collector
  • Used people skills, including empathy and understanding, to speak with customers who may have been having difficulty making payments on their vehicles

Postal Clerk, Battalion administration clerk

Uniited States Marine Corp
04.1992 - 12.1996
  • In charge of running day to day operations to ensure accurate and timely delivery of mail and packages, while ensuring an excellent level of customer service was given
  • US Marine Corp Soccer Team
  • Responsible for running the Physical fitness training program
  • Responsibilities included: processing paperwork, payroll and updating service record books
  • Loral security in charge of overseeing the security of aircraft parts
  • Corporal of the guard working a security detail on Camp Pendleton

Education

Hillsborough Community College
Tampa, FL
1992

High School Diploma -

Armwood Senior High School
Seffner, FL
1990

Skills

  • Active Shooter Response
  • Event Security
  • Crisis Intervention
  • Building Inspections
  • Customer Relations
  • Account Management
  • Active Listening
  • Pet Owner Advisory
  • Appointment Scheduling
  • Animal Grooming
  • Dog Behavior Insight
  • Critical Thinking
  • Animal Examinations
  • Safety Drills

Timeline

School Resource Officer

Hillsborough County
03.2022 - 12.2022

Customer service

Aussie Petmobile
05.2010 - 11.2021

Customer service representative

Ford Motor Credit
09.2007 - 04.2010

Customer Service Representative

Home Depot Corporate
10.2001 - 06.2007

Postal Clerk, Battalion administration clerk

Uniited States Marine Corp
04.1992 - 12.1996

Hillsborough Community College

High School Diploma -

Armwood Senior High School

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Michael Nolan