Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Grant

Capitol Heights,MD

Summary

Experienced Training Specialist with 11-year record of success in coaching instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. 17 years in diverse poised profession to transition a solid background in law and legal services and medical services to excel in management. Trusted with oversight of client-teammate relationship, database, contracts, and a strategic-thinker. Highly adaptable, mobile, positive, resilient, patient and open to new challenges and ideas. A conscientious self- starter, who is organized, dedicated and committed to professionalism and career growth. Managed an under-performing facility and grew it by $1 million within a year Ability to identify problem areas and initiate resolutions for growth. Recommends changes for improvement with ability to produce efficient results. Facilitates positive changes which include demonstrations and training. Implements encouraging strategies to sustain integrity and growth potential. Excellent comprehension and retention skills for projects and management. Leads by example, in an effort to motivate the staff to work together. Effective and efficient oral and written communication skills. Seasoned prioritizing professional with conceptualization skills. Assists employees and incorporates coaching and counseling when needed. Detail-oriented task accomplisher with confident management methods. Well-rounded individual with ability to advance in any field. Achieved AllStar Award Achieved Top performer in District for three years

Overview

18
18
years of professional experience

Work History

General Manager/Field Training Specialist

Cubesmart
Capitol Heights, MD
04.2011 - Current
  • Manage teammates and daily operations
  • Plan and coordinate all aspects of project
  • Order, receive and count products for facility
  • Ensure that inventory records are accurate at all times
  • Properly log all receipts to ensure accurate inventory counts
  • Report timelines, work progress and budget with District Manager
  • Create new solutions for work delays, problems and any emergencies in order to move forward
  • Interact with local government officials to ensure compliance with building safety codes and regulations
  • Schedule quarterly maintenance
  • Order and receive merchandise to stock inventory

Retail Manager

Eyecares Center of America
Alexandria, VA
06.2006 - 02.2010
  • Greeted patients, answering phones, handling and responding to correspondence, maintaining patient records, scheduling appointments, assisting with vision tests and teaching patients how to use and care for contact lenses
  • Received, stored, issue, and maintaineed6 audits of parts, supplies, materials, and equipment
  • Execute company programs which include Running the Sales Floor - it's a
  • Head's Up Strategy to include using all aspects of SERVE and COACH to ensure we are Super Serving our customers
  • Exercise independent judgment and discretion in managing overall performance of the entire retail operation.

Judicial Assistant

DC Superior Court
Washington, DC
06.2000 - 09.2003
  • Assign and schedule Court Orders
  • Manage trial schedules
  • Motion and Court hearings
  • Draft basic court documents to be reviewed and approved by the Judge
  • Filing and scanning court dockets.

Education

Bachelor of Arts - Communications

University of Maryland Global Campus
1616 McCormick Dr, Largo, MD 20774
12.2022

Skills

  • Survey Management
  • Building Materials
  • Field Consulting
  • Employee Appraisals

Timeline

General Manager/Field Training Specialist

Cubesmart
04.2011 - Current

Retail Manager

Eyecares Center of America
06.2006 - 02.2010

Judicial Assistant

DC Superior Court
06.2000 - 09.2003

Bachelor of Arts - Communications

University of Maryland Global Campus
Lillian Grant