Merima Pugh

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards

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Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service

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Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

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Greet each customer and uses his or her name whenever possible

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Avoid personal conversations with other associates when customers are present

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Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager

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Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar

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Ensure work station and front end area of the store has a neat and clean presentation

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Maintains proper knowledge of all sales associate register functions and Front End accounting services

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Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner

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Ensure the MVP savings center KIOSK is filled with paper and properly working

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Performs the task of sales associate when scheduled or as needed per the surge plan guidelines

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Performs the task of the customer lead as needed to ensure service standards are maintained

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Maintain alertness and calls for assistance when needed to service customers per service standards

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Is courteous and helpful to other associates

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Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

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Adhere to all company guidelines, policies and standard practices

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Observe and correct all unsafe conditions that could cause associate or customer accidents

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Notify QA of any cleaning issues or maintenance required on front end

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Successfully complete computer based training (CBT) and training aid courses

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Perform all other duties as assigned

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Perform repetitive hand and arm motions

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Bend and lift products weighing up to 15 lbs

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Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

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Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

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Support the management and duties of store operations to meet financial and sales goals

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Build associate and customer relations and promote a strong culture in support of Food Lion Strategy

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Maintain solid communications with the management team, all associates in the store and throughout the organization

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Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable

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Hire, train, and develop associates to meet department needs

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Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports

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Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture

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Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs

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Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

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Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or

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exceed customers’ expectations

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Control store expenses through proper ordering, care for supplies and equipment

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Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications

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Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

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Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times

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Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes

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Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions

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Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses

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Ensure proper control of all store funds and company assets

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Observe and correct all unsafe conditions that could cause associate or customer accidents

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Record and report all associate and customer accidents in accordance with established Food Lion procedures

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Ensures compliance with local, state and federal regulations

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Adheres to all company guidelines, policies and standard practices

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Maintains security standards

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Successfully complete Computer Based Training (CBT) and Training guide

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Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

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Performs all other duties as assigned

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Bend and lift products weighing up to 15 lbs

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Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

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Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

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Meet established volume activity standards for the position

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Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Essential Functions: Manage the daily operations of the camp dining service, including coordinating activities between the kitchen and dining room.
 Work with Kitchen Manager to know and understand the meals being served and the related dining services needs.
 Work closely with Kitchen Manager to coordinate the specifics of special meals such as picnic dinners, guest meals, and snack carts.
 Provide counts for a meal, coordinate serving food and seconds, attend to special needs.
 Arrange proper seating facilities keeping in mind all rules and regulations concerning safety, fire, and health concerns.
 Organize the feeding of all personnel in such a manner as to expedite the operation and to avoid delays.
 Oversee the maintenance and sanitation of the dining room equipment and furnishings.
 Oversee the cleanliness of tables, benches, floors, ascertaining that everything is in readiness for the following meal.
 Assist the Food Service Manager and Cook with inspecting the cleanliness of all dishes, silverware, or any other eating/serving utensil.
 Set up an adequate area for the disposal of trays, silverware, trash, glasses, and recycling, etc.
 Maintain, stock, clean, and prepare beverages as needed in the dining room area.
 Oversee the sweeping and mopping of the dining hall on a daily basis.
 Inventory and refill any materials needed in the operation of the dining room.
 Assist with the work of the dishwashers to maintain the cleanliness of the dish room
area.
 Work cooperatively with other kitchen staff.
 Assist in kitchen with food prep, serving, and clean-up as needed

Making production schedule

Making menus for military

Food safety