Summary
Overview
Work History
Skills
Past Education
Timeline
Generic

Sarah Parker

National City,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and hospitality industry. Strong leader and problem solver, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Uses independent decision making skills and sound judgement to positively impact company success.

Overview

15
15
years of professional experience

Work History

Night Auditor

Daysinn Hotel Circle
09.2022 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Ensure all rooms meets guest expectations
  • Check in all arrivals and run no show reports
  • Complete billing for all checked in reservations
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed approximately 280 rooms

Assistant Store Manager

Merchandising/Product Presentation
  • Maintain a positive attitude to provide the best customer service possible
  • Sales Training and Team Building
  • Customer Service
  • Hiring and Terminating
  • Operations Analysis / Inventory Planning Process
  • Cost Reduction and Shrink Avoidance
  • Team development
  • Resolve and satisfy customer complaints
  • Establishes a strong customer base to exceed daily sales goals
  • Run and process weekly shipments and manage monthly inventory
  • Coordinate daily cash reconciliation
  • Participate in weekly conference calls
  • Trains and develops visual merchandising skills, window displays and store promotions
  • Maintain daily operational/loss prevention procedures
  • Assists with new hires/interviewing process and scheduling.

Floor Supervisor

Wilsons Leather
01.2014 - 01.2020
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Coordinated daily floor restocks and merchandise resets to drive sales and product promotion.

Server

Coco's Bakery Restaurant
11.2009 - 01.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Skills

  • Highly responsible and reliable
  • Works well under pressure
  • Exceptional interpersonal skills
  • Upbeat, outgoing and positive
  • Effective team player
  • Flexible scheduling
  • Ability to handle fast-paced environment
  • Ability to handle/resolve problems
  • Proven leadership skills
  • Cash handling
  • Consistently complies with policies and procedures
  • Excellent customer service skills
  • Verbal and communication skills
  • Ability to multi-task

Past Education

Charter School of San Diego, High School Diploma, 2011

Timeline

Night Auditor

Daysinn Hotel Circle
09.2022 - Current

Floor Supervisor

Wilsons Leather
01.2014 - 01.2020

Server

Coco's Bakery Restaurant
11.2009 - 01.2014

Assistant Store Manager

Merchandising/Product Presentation

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Sarah Parker