Summary
Overview
Work History
Education
Skills
Timeline
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GEMEKO REDD

HEALTHCARE PATIENT SERVICE SPECIALIST
Austell,GA

Summary

Experienced Certified Medical Assistant/ Patient Service Specialist with over 21 years of experience in Healthcare Excellent reputation for resolving problems and improving customer satisfaction. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying Patient needs and concerns to improve engagement strategies and overall service.

Overview

20
20
years of professional experience

Work History

Patient Service Specialist/Certified Medical Assistant

Resurgens Orthopedics
Austell, GA
04.2004 - Current
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help patients and families understand office policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Medical Assistant

Ear, Nose & Throat Specialists
Sandy Springs, GA
01.2002 - 03.2004
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared patients for X-rays, suture removal and dressing changes.
  • Obtained all prescribed laboratory testing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

Education

Medical Assistant - Allied Health

Medix School
Smyrna, GA
09.1997

High School Diploma -

Louisville High School
Louisville, Ms
05.1992

Skills

  • Registration and Scheduling
  • Helpful and Service-Oriented
  • Patient Confidentiality and Data Security
  • Database Search and Data Entry Skills
  • Calm and Effective Under Pressure
  • Verbal and Written Communication
  • Caring and Empathetic
  • Providing Information and Resources
  • Building Rapport and Credibility
  • Documenting and Recording Information
  • Organized and Efficient
  • Time Management and Prioritization
  • Payment Calculation
  • Benefits Explanation
  • Patient Registration
  • Claims Handling and Coverage Verification
  • Reliability and Dedication

Timeline

Patient Service Specialist/Certified Medical Assistant

Resurgens Orthopedics
04.2004 - Current

Medical Assistant

Ear, Nose & Throat Specialists
01.2002 - 03.2004

Medical Assistant - Allied Health

Medix School

High School Diploma -

Louisville High School

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GEMEKO REDDHEALTHCARE PATIENT SERVICE SPECIALIST