Daaiim Brown
Phoenix,AZ
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at The White Chocolate Grill. Proven ability to enhance guest engagement and satisfaction through personalized service and effective multitasking in high-volume settings. Skilled in suggestive selling and team collaboration, consistently fostering positive dining experiences.
Overview
10
10
years of professional experience
Work History
Server
The White Chocolate Grill
Scottsdale, AZ
11.2022 - Current
- Used multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and drinks in timely manner with focused attention to anticipating guests' needs.
- Worked with POS system to place orders, manage and split bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Waldorf Astoria At The Biltmore
Phoenix, AZ
10.2021 - 12.2022
- Enhanced customer experience and happiness by staying attentive to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided quality and timely service during high-volume periods without sacrificing attention to detail or guest rapport.
Tow Truck Driver
B.A.T.S. Towing
Phoenix, AZ
05.2021 - 10.2021
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Server
Snooze AM Eatery
Phoenix, AZ
06.2017 - 05.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Kept up clean and organized dining areas to uphold restaurant hygiene standards.
- Built strong relationships with regular customers through genuine hospitality efforts leading to repeat business.
Server
The Clarendon Hotel
Phoenix, AZ
11.2015 - 06.2017
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
No Degree - Communications
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- High volume dining
- Service prioritization
- Team collaboration
- Suggestive selling
- Task prioritization
- Food and beverage pairings
- Wine service
- Team member support
Timeline
Server
The White Chocolate Grill
11.2022 - Current
Server
Waldorf Astoria At The Biltmore
10.2021 - 12.2022
Tow Truck Driver
B.A.T.S. Towing
05.2021 - 10.2021
Server
Snooze AM Eatery
06.2017 - 05.2021
Server
The Clarendon Hotel
11.2015 - 06.2017
No Degree - Communications
Maricopa Community Colleges, Mesa Community College