Summary
Overview
Work History
Education
Skills
Timeline
background-images

Daaiim Brown

Phoenix,AZ

Summary

Dynamic server with a strong work ethic and exceptional customer service experience at The White Chocolate Grill. Proven ability to enhance guest engagement and satisfaction through personalized service and effective multitasking in high-volume settings. Skilled in suggestive selling and team collaboration, consistently fostering positive dining experiences.

Overview

10
10
years of professional experience

Work History

Server

The White Chocolate Grill
11.2022 - Current
  • Used multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and drinks in timely manner with focused attention to anticipating guests' needs.
  • Worked with POS system to place orders, manage and split bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Waldorf Astoria At The Biltmore
10.2021 - 12.2022
  • Enhanced customer experience and happiness by staying attentive to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided quality and timely service during high-volume periods without sacrificing attention to detail or guest rapport.

Tow Truck Driver

B.A.T.S. Towing
05.2021 - 10.2021
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

Server

Snooze AM Eatery
06.2017 - 05.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Kept up clean and organized dining areas to uphold restaurant hygiene standards.
  • Built strong relationships with regular customers through genuine hospitality efforts leading to repeat business.

Server

The Clarendon Hotel
11.2015 - 06.2017
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.

Education

No Degree - Communications

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Memory retention
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Suggestive selling
  • Task prioritization
  • Food and beverage pairings
  • Wine service
  • Team member support

Timeline

Server

The White Chocolate Grill
11.2022 - Current

Server

Waldorf Astoria At The Biltmore
10.2021 - 12.2022

Tow Truck Driver

B.A.T.S. Towing
05.2021 - 10.2021

Server

Snooze AM Eatery
06.2017 - 05.2021

Server

The Clarendon Hotel
11.2015 - 06.2017

No Degree - Communications

Maricopa Community Colleges, Mesa Community College

Similar Profiles

CREATE PROFILE
Daaiim Brown