Daa'iyyah Rashed
Phoenix,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Answer Net
Tempe, AZ
06.2021 - Current
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Care Representative
Convergys, AT&T
Tempe, AZ
06.2019 - 05.2021
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Recommended potential products or services after analyzing customer needs.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Identified opportunities to upsell additional services when appropriate.
- Took special orders in person and over telephone, generating additional revenue every month.
- Maintained up-to-date knowledge of company products, services, and promotions.
Customer Service Cashier
Toys"R"Us
Redlands, CA
06.2017 - 05.2018
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06-2011
Skills
- Complaint resolution
- Account updating
- Reading comprehension
- Store maintenance
- Office equipment proficiency
- Critical thinking
- Call center operations
- Positive and professional
- Call escalation
- Computer proficiency
- Credit card payment processing
- Active listening
References
References available upon request.
Timeline
Customer Service Representative
Answer Net
06.2021 - Current
Customer Care Representative
Convergys, AT&T
06.2019 - 05.2021
Customer Service Cashier
Toys"R"Us
06.2017 - 05.2018
High School Diploma -
Moreno Valley High School
Similar Profiles
RUWELYN SAYPANRUWELYN SAYPAN
Virtual Assistant at Answer InsideVirtual Assistant at Answer Inside
Patricia MageePatricia Magee
Administrative Assistant at The Answer Homeless Community ServicesAdministrative Assistant at The Answer Homeless Community Services
Darell BrownDarell Brown
IT Support Consultant at We Answer LLCIT Support Consultant at We Answer LLC