Demetria Kilgo
Montgomery,AL
Summary
Accomplished Team Leader with a proven track record at Hyundai Motor Manufacturing Alabama, enhancing team productivity and customer satisfaction through effective problem-solving and team supervision. Skilled in cash handling and fostering collaborative environments, I've led teams to exceed performance goals, demonstrating a commitment to excellence and continuous improvement.
Overview
29
29
years of professional experience
Work History
Team Leader
Hyundai Motor Manufacturing Alabama
07.2005 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Bank Teller
Colonial Bank
09.2001 - 09.2003
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Bank Teller
Regions Bank
04.1995 - 07.2000
- Processed applications for new accounts.
- Generated monthly reports on customer activity and customer feedback.
- Trained new hires on customer service policies and procedures.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
Education
Associates Degree - Information Systems
Southern Technical College
Montgomery, Al05.1993
Diploma - General Studies
Robert E.Lee
Montgomery,Al05.1991
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Work Planning and Prioritization
- Coaching and Mentoring
- Documentation And Reporting
- Performance Improvement
- Leading Team Meetings
- Coaching
- Cash Handling
- Flexible Schedule
- Client Support
- Client Service
- Issue Resolution
- Shift Scheduling
- Team Check-Ins
- Performance Evaluations
- Technical Support
- Overtime Management
- Onboarding and Orientation
- Call Center Operations
- Time Management
- Multitasking
Timeline
Team Leader
Hyundai Motor Manufacturing Alabama
07.2005 - Current
Bank Teller
Colonial Bank
09.2001 - 09.2003
Bank Teller
Regions Bank
04.1995 - 07.2000
Associates Degree - Information Systems
Southern Technical College
Diploma - General Studies
Robert E.Lee
Similar Profiles
Tinikia BrownTinikia Brown
Assembly Line Production Worker at Hyundai Motor Manufacturing AlabamaAssembly Line Production Worker at Hyundai Motor Manufacturing Alabama
Ran(Ronnie) RyuRan(Ronnie) Ryu
Cost and Planning Assistant Manager at Hyundai Motor Manufacturing Alabama, LLCCost and Planning Assistant Manager at Hyundai Motor Manufacturing Alabama, LLC
Ben GodwinBen Godwin
Team Member at Hyundai Motor Manufacturing AlabamaTeam Member at Hyundai Motor Manufacturing Alabama
Tonya GoldsbyTonya Goldsby
Team Member at Hyundai Motor Manufacturing AlabamaTeam Member at Hyundai Motor Manufacturing Alabama
Jasmine ColeJasmine Cole
Restaurant Hostess at BB King'sRestaurant Hostess at BB King's