Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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DaAndre Bateman

Highlands

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Classic BMW. Skilled in multitasking and exceptional communication, I excel in client needs assessment and implementing effective sales strategies. My experience includes significant achievements in inventory accuracy and team leadership, demonstrating both hard and soft skills essential for high-paced environments.

Overview

7
7
years of professional experience

Work History

BMW Client Advisor

Classic BMW
10.2022 - Current
  • Adhered strictly to dealership policies and procedures regarding sales processes and documentation requirements.
  • Facilitated thorough follow-up communication with clients after purchase, ensuring their ongoing satisfaction with their BMW experience.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.

Inventory Specialist

CarMax
06.2019 - 02.2022
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.

Manager

SUBWAY®Restaurants
08.2017 - 07.2019
  • Conducted performance evaluations to identify areas for employee growth.
  • Streamlined communication processes to foster transparency among departments.
  • Coordinated recruitment efforts to attract top talent.
  • Managed budgets for various departmental initiatives.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

No Degree - Business Management

Pennsylvania State University
University Park, PA

High School Diploma -

Lutheran High School East
Cleveland, OH
06-2017

Skills

  • Multitasking proficiency
  • Exceptional communication
  • Goal-oriented mindset
  • Client needs assessment
  • Customer service
  • Friendly and enthusiastic
  • Goal oriented
  • Follow-up skills
  • Sales strategies
  • Email and telephone etiquette

Accomplishments

  • Documented and resolved Customer car care issues which led to Customer satisfaction.

Timeline

BMW Client Advisor

Classic BMW
10.2022 - Current

Inventory Specialist

CarMax
06.2019 - 02.2022

Manager

SUBWAY®Restaurants
08.2017 - 07.2019

No Degree - Business Management

Pennsylvania State University

High School Diploma -

Lutheran High School East
DaAndre Bateman