DaAndre Bateman
Highlands
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Classic BMW. Skilled in multitasking and exceptional communication, I excel in client needs assessment and implementing effective sales strategies. My experience includes significant achievements in inventory accuracy and team leadership, demonstrating both hard and soft skills essential for high-paced environments.
Overview
7
7
years of professional experience
Work History
BMW Client Advisor
Classic BMW
10.2022 - Current
- Adhered strictly to dealership policies and procedures regarding sales processes and documentation requirements.
- Facilitated thorough follow-up communication with clients after purchase, ensuring their ongoing satisfaction with their BMW experience.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
Inventory Specialist
CarMax
06.2019 - 02.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
Manager
SUBWAY®Restaurants
08.2017 - 07.2019
- Conducted performance evaluations to identify areas for employee growth.
- Streamlined communication processes to foster transparency among departments.
- Coordinated recruitment efforts to attract top talent.
- Managed budgets for various departmental initiatives.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Business Management
Pennsylvania State University
University Park, PAHigh School Diploma -
Lutheran High School East
Cleveland, OH06-2017
Skills
- Multitasking proficiency
- Exceptional communication
- Goal-oriented mindset
- Client needs assessment
- Customer service
- Friendly and enthusiastic
- Goal oriented
- Follow-up skills
- Sales strategies
- Email and telephone etiquette
Accomplishments
- Documented and resolved Customer car care issues which led to Customer satisfaction.
Timeline
BMW Client Advisor
Classic BMW
10.2022 - Current
Inventory Specialist
CarMax
06.2019 - 02.2022
Manager
SUBWAY®Restaurants
08.2017 - 07.2019
No Degree - Business Management
Pennsylvania State University
High School Diploma -
Lutheran High School East
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