D'Aanlee Cancel
Red Bank,NJ
Summary
Proven track record of enhancing customer experiences and boosting retention rates, notably at Bayroot LLC. Excelled in high-stress situations with strong work ethic and strategic thinking, achieving significant improvements in service quality. Skilled in teamwork and adaptability, demonstrated through effective training and management roles. Achieved seamless operational flow, directly impacting customer satisfaction and team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Athlete
Nike
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Waitress Supervisor
Bayroot LLC
07.2018 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Barista Trainer
Starbucks
10.2021 - 04.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Restaurant Waiter
Edie's Luncheonette
09.2017 - 12.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Bachelor of Arts - Forensic Science
Syracuse University
Syracuse, NY06.2024
Skills
- Teamwork and Cooperation
- Time Management
- Strong Work Ethic
- Self-discipline
- Strategic Thinking
- Adaptability and Resilience
Certification
CPR Certified for 3 years
Timeline
Athlete
Nike
04.2023 - Current
Barista Trainer
Starbucks
10.2021 - 04.2023
Waitress Supervisor
Bayroot LLC
07.2018 - Current
Restaurant Waiter
Edie's Luncheonette
09.2017 - 12.2017
Bachelor of Arts - Forensic Science
Syracuse University