Daja Floyd
Philadelphia,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Remote Office Manager
Hilton Healing Practitioners
02.2019 - 11.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Manages over 50 customer calls per day
Customer Service Agent
F&J Creations
11.2015 - 01.2022
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Home Health Aide
Kindred Hearts
07.2012 - 07.2018
- Assisted disabled adults with day-to-day tasks
- Helped adults accomplish goals they been wanting to do for years
- Help them learn a new tasks or routine.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Education
Associate of Science - Business Administration And Management
American InterContinental University
Schaumburg, ILSkills
- Remote Support Management
- Remote learning
- Complaint resolution
- Documentation and reporting
- Problem-solving skills
- Patient care
- Good Telephone Etiquette
- Dependable and Responsible
Timeline
Remote Office Manager
Hilton Healing Practitioners
02.2019 - 11.2022
Customer Service Agent
F&J Creations
11.2015 - 01.2022
Home Health Aide
Kindred Hearts
07.2012 - 07.2018
Associate of Science - Business Administration And Management
American InterContinental University