D'Aaron Bell
pomona
Summary
Dynamic customer service professional with extensive experience at U-Haul, excelling in complaint resolution and customer relationship management. Proven track record of enhancing customer satisfaction and retention through effective communication and team building. Skilled in inventory management and POS systems, consistently achieving operational excellence and fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
General Manager in Training
U-Haul
San Bernardino
10.2024 - Current
- Trained team members on company policies and operational procedures.
- Assisted in managing daily store operations to ensure smooth workflow.
- Oversaw inventory management and maintained stock levels at the location.
- Facilitated customer service training to enhance team communication skills.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised daily operations including scheduling shifts, assigning tasks, and monitoring workflow efficiency.
Customer Service Representative
U-haul
Pomona
02.2021 - 10.2024
- Assisted customers with rental inquiries and service options.
- Provided support for truck and trailer inspections, ensuring safety compliance.
- Managed reservation systems and processed customer transactions efficiently.
- Resolved customer complaints and escalated issues to management when necessary.
- Educated customers on proper usage of rental equipment and safety procedures.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Contacted customers about potential service upgrades, new services and account changes.
- Excelled in exceeding daily credit card application goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Strengthened customer retention by offering discount options.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Mt. San Antonio College
Walnut, CASkills
- Customer relationship management
- Inventory management
- Complaint resolution
- Reservation systems
- Safety compliance
- Team building
- Communication skills
- Time management
- POS systems expert
- In-store support
- Customer service
- Stock management
- Money handling
Timeline
General Manager in Training
U-Haul
10.2024 - Current
Customer Service Representative
U-haul
02.2021 - 10.2024
Mt. San Antonio College
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