CLAUDIA FERNANDEZ
Miramar,Florida
Summary
Aviation professional with 8+ years in MRO operations, repair management, and supply chain strategy. Skilled in vendor optimization, process improvement, and cross-functional leadership to enhance profitability, efficiency, and customer satisfaction in the aerospace aftermarket.
Overview
8
8
years of professional experience
Work History
Senior Manager, Repairs & MRO Sales
Aero Engine Solutions
08.2024 - Current
- Lead strategic repair operations and MRO sales for CFM56-5B/7B engine components across AES’s global vendor network, managing the full repair lifecycle from induction to delivery while ensuring compliance, commercial alignment, and customer satisfaction. Achieved a 40% reduction in vendors, improving billing alignment and supplier performance, and directly oversee 56 global repair vendors by evaluating pricing, capabilities, lead times, warranties, and cost-to-sale ratios to optimize vendor selection.
- Develop and implement data-driven vendor scorecards measuring on-time delivery, cost efficiency, warranty trends, and volume-adjusted performance, including a new vendor ranking methodology incorporating Repair Volume Factors (RVF) for equitable benchmarking. Strengthened vendor relationships through strategic site visits and partnerships with key suppliers such as AAR, BP Aero, Martec, Chromalloy, GTS, VSE, and Lufthansa Technik, resulting in faster lead times and enhanced collaboration.
- Achieved a 58% improvement in the cost-to-sale ratio (down to 0.17) through cross-functional pricing alignment and reduced turnaround times from 60-100+ days to an average of 40-60 days via analytics and process optimization. Spearheaded quarter-over-quarter analytics on turnaround time, cost-to-sale ratio, and repair volume trends, producing executive reports for VP and senior leadership.
- Manage and mentor internal repair coordinators to streamline workflows, strengthen accountability, and maintain alignment with AES’s strategic growth objectives. Drive continuous process improvements in repair routing, customs compliance, and evaluation fee recovery, contributing to measurable reductions in annual repair costs.
- Formalized comprehensive component induction protocols in collaboration with quality and engineering teams, enhancing traceability, streamlining QA handoffs, and significantly increasing compliance rates across all repair transactions.
Account Manager
VSE Aviation formerly 1st Choice Aerospace
10.2017 - 07.2024
- Delivered 69.29% revenue increase in 2022 and 180.08% growth in 2023 while maintaining a 61% profit margin through strategic account management and market analysis.
- Interpreted CMM documentation autonomously to resolve technical inquiries, reducing management dependency and enabling production optimization.
- Secured a $376,000 work order package deal at 46% margin with AAR Allen, a prominent top-tier broker customer.
- Converted BER units into high-profit successes through strategic approvals and cross-team collaboration, significantly enhancing end-of-month revenue.
- Implemented mentorship program that accelerated collaboration and improved production quality by guiding CS department in negotiating batch deals and cost allocation.
- Managed U.S. Navy P-8 program specifications, contributing to contract performance, budget management, and quality assurance aligned with operational objectives.
- Identified upselling and cross-selling opportunities across key accounts, collaborating with cross-functional teams to ensure smooth order execution and delivery.
- Developed comprehensive training program for account managers to enhance upselling and cross-selling capabilities while implementing process improvements for efficiency.
Education
Business Administration - undefined
Miami Dade College
Miami, FLSkills
- MRO Operations Optimization, Aftermarket Supply Chain Strategy, Repair Program Management, Vendor Evaluation & Performance Scoring, Cost-to-Sale Analysis, Turnaround Time (TAT) Reduction, Strategic Negotiation & Partnerships, Data-Driven Process Improvement, Cross-Functional Leadership, Profitability & Margin Growth, Customs & Compliance Oversight, Continuous Improvement & Governance
- Strategic Project Leadership, Cross-Functional Collaboration, Process Optimization & Continuous Improvement, Commercial Growth & Upselling Strategy, Executive Communication & Stakeholder Alignment, Analytical Problem Solving, Empowering Team Leadership
Languages
English, Spanish
Timeline
Senior Manager, Repairs & MRO Sales
Aero Engine Solutions
08.2024 - Current
Account Manager
VSE Aviation formerly 1st Choice Aerospace
10.2017 - 07.2024
Business Administration - undefined
Miami Dade College