Emily Martinez
Rosharon,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
01.2020 - 06.2022
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Made outgoing calls to collect payment from members.
- Collected cash payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist/Kids Klub
LA Fitness
04.2014 - 06.2018
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific departments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled incoming and outgoing phone calls and directed calls to appropriate department or staff member.
- Managed cash and card payments over the phone and in person, organized, maintained and updated guest records.
- Trained new team members on company procedures, customer service and issue resolution.
- Interacted, played and kept kids safe while their parents worked out.
Cashier
Sears
11.2012 - 02.2014
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Kennel Technician
Becker Animal Hospital
02.2012 - 07.2012
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Assisted with washing, trimming and brushing animals to maintain good grooming standards.
- Assisted with day work, made outgoing calls to guest to insure the care of their pet.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Karen Wagner High School
San Antonio, TXCertification - Medical Coding
American Academy of Professional Coders
Online12.2023
Skills
- Billing and Invoicing
- Scheduling appointments
- Customer Service
- Conflict Resolution
- Time Management
- Effective Planning
- Guest Relations
- Multi-Line Phone Systems
- Call Management
- Payment Processing
- Listening Skills
- Greeting and Seating Clients
Timeline
Front Desk Receptionist
LA Fitness
01.2020 - 06.2022
Front Desk Receptionist/Kids Klub
LA Fitness
04.2014 - 06.2018
Cashier
Sears
11.2012 - 02.2014
Kennel Technician
Becker Animal Hospital
02.2012 - 07.2012
High School Diploma -
Karen Wagner High School
Certification - Medical Coding
American Academy of Professional Coders
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