Dabrashia K Gordon
Pahrump,Nevada
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
Las Vegas, NV
03.2024 - 03.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Delivery Driver
Sparks Driver
Las Vegas, NV
11.2022 - 11.2023
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Improved delivery accuracy by diligently checking orders before departure.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Direct Support Professional
Accessible Space
Las Vegas, NV
04.2023 - 08.2023
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Monitored client behavior and health status, documenting observations to support individualized care plans.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Delivery Driver
Amazon
Las Vegas, NV
08.2021 - 12.2022
- Managed daily route planning optimizing efficiency and minimizing delays.
- Conducted pre-trip inspections maintaining vehicle safety and compliance standards.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Customer Service Rep
Support Service Group
Las Vegas, NV
04.2021 - 07.2021
- Managed high-volume calls, providing timely support and solutions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Grocery Shopper/Delivery Driver
Shipt Shopper
Las Vegas, NV
11.2020 - 07.2021
- Conducted thorough grocery item selection based on customer preferences and dietary restrictions.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Packer Associate
Fanatics
Las Vegas, NV
11.2019 - 08.2020
- Packaged products efficiently for distribution, ensuring adherence to quality standards.
- Collaborated with team members to streamline packing processes and improve workflow efficiency.
- Conducted quality checks on packaged items, identifying and resolving discrepancies promptly.
- Trained new associates on packing procedures and safety protocols to enhance team effectiveness.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
Direct Support Professional
BAI
Las Vegas, NV
06.2018 - 02.2019
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Rep
C3|CustomerContactChannels
Las Vegas, NV
08.2017 - 05.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Teacher
Kids Komer
Las Vegas, NV
06.2017 - 08.2017
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Developed and implemented classroom routines to address varying student needs.
Job Training Specialist
Carpe Diem
Las Vegas, NV
05.2016 - 12.2016
- Developed and implemented training programs to enhance employee skills and knowledge.
- Created instructional materials that support diverse learning styles and improve retention rates.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Documented participation and evaluated learning for each participant.
Direct Support Professional
Aacres
Las Vegas, NV
04.2016 - 06.2016
- Developed and implemented individualized care plans to meet individual needs of each client.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Direct Support Professional
Chrysalis
Las Vegas, NV
02.2016 - 03.2016
- Developed and implemented personalized goals for clients, adapting strategies based on progress and needs.
- Facilitated workshops and group activities to encourage skill development and social interaction among clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
Cabin Service
Prospect Airport Service
Las Vegas, NV
07.2015 - 02.2016
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High school - General Studies
Desert Rose Adult High school
Las Vegas06-2014
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Shipping and receiving
- Order picking and processing
- Data entry
- Appointment scheduling
- Medication administration
- Client documentation
- Housekeeping tasks
- Direct patient care
Timeline
Warehouse Associate
Amazon Warehouse
03.2024 - 03.2025
Direct Support Professional
Accessible Space
04.2023 - 08.2023
Delivery Driver
Sparks Driver
11.2022 - 11.2023
Delivery Driver
Amazon
08.2021 - 12.2022
Customer Service Rep
Support Service Group
04.2021 - 07.2021
Grocery Shopper/Delivery Driver
Shipt Shopper
11.2020 - 07.2021
Packer Associate
Fanatics
11.2019 - 08.2020
Direct Support Professional
BAI
06.2018 - 02.2019
Customer Service Rep
C3|CustomerContactChannels
08.2017 - 05.2018
Assistant Teacher
Kids Komer
06.2017 - 08.2017
Job Training Specialist
Carpe Diem
05.2016 - 12.2016
Direct Support Professional
Aacres
04.2016 - 06.2016
Direct Support Professional
Chrysalis
02.2016 - 03.2016
Cabin Service
Prospect Airport Service
07.2015 - 02.2016
High school - General Studies
Desert Rose Adult High school