DaBryelle Jenkins

• Investigated auto liability claims by reviewing police reports, statements, photos, and policy coverage to determine fault and exposure
• Conducted recorded interviews with claimants, insureds, and witnesses to gather accurate facts
• Evaluated liability and damages in accordance with state regulations and company guidelines
• Managed a high-volume caseload while meeting strict deadlines and service-level agreements
• Documented claim activity thoroughly in claims management systems to ensure compliance and accuracy
• Communicated professionally with attorneys, repair facilities, medical providers, and customers
• Identified potential fraud indicators and escalated concerns when necessary

• Contacted customers via phone, email, and letters to collect past-due accounts while maintaining professionalism and compliance
• Negotiated payment arrangements and settlements to reduce delinquency and improve recovery rates
• Reviewed account histories to determine appropriate collection strategies
• Documented all customer interactions accurately in collection systems and CRM tools
• Met or exceeded monthly collection goals and call-volume targets
• Resolved billing disputes and escalated complex cases when necessary
• Followed FDCPA, HIPAA (if medical), and company compliance guidelines

• Assisted customers with daily banking transactions including deposits, withdrawals, transfers, and payments
• Accurately handled cash transactions while maintaining drawer balance and minimizing discrepancies
• Provided excellent customer service and resolved account questions professionally
• Promoted bank products and services including checking, savings, and credit products
• Verified customer identification and complied with banking regulations and security procedures
• Maintained confidentiality of customer financial information

After 6 months in teller role, was soon promoted to loan officer and member service rep. While in this role I:

• Evaluated loan applications for personal, auto, and/or mortgage loans
• Reviewed credit reports, income documentation, and financial statements to assess eligibility
• Explained loan terms, interest rates, and repayment options to customers
• Assisted applicants throughout the loan process from application to approval and closing
• Collaborated with underwriters and management to ensure compliance with lending policies
• Maintained accurate loan documentation and met processing timelines

Serving eight years in the military strengthened my ability to adapt quickly to change and operate effectively in a fast-paced, structured environment. I was entrusted with obtaining and safeguarding confidential information while consistently meeting strict deadlines through punctuality and strong time-management skills. In a leadership role, I trained and mentored junior sailors as they began their military careers, guiding them through processes such as touring the drill building, assisting with check-in, and ensuring all required documentation was properly submitted and approved to successfully start their Navy service.