Summary
Overview
Work History
Education
Skills
Timeline
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Ashlynn Carr

Upper Marlboro,MD

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Visionworks
Brandywine, Maryland
06.2022 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Member Service Representative

Kaiser Permanente
05.2021 - 06.2022
  • Verified identity information on new accounts using established procedures.
  • Handled customer complaints in an efficient and courteous manner.
  • Followed up with customers after their interaction with the organization's services.
  • Responded promptly to emails from members seeking assistance.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Enhanced member relationships by providing excellent service during each interaction.

Education

Some College (No Degree) - Business Management

Prince George's Community College
Upper Marlboro, MD

Skills

  • Product Knowledge
  • Paperwork Processing
  • Report Generation
  • Complaint resolution
  • Appointment Scheduling
  • Data Entry
  • Data Collection
  • Account updating
  • Information Security
  • Lead Generation

Timeline

Customer Service Representative

Visionworks
06.2022 - Current

Member Service Representative

Kaiser Permanente
05.2021 - 06.2022

Some College (No Degree) - Business Management

Prince George's Community College

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Ashlynn Carr