Dace Gragg
Porter
Summary
Adept at project management and fostering team collaboration, I significantly enhanced customer satisfaction and operational efficiency at G&H Outdoor Services. My strategic planning skills and ability to establish strong client relationships led to surpassing project deadlines while ensuring quality and safety, showcasing a blend of hard and soft skills vital for achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Project Manager
G&H Outdoor Services
09.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Owner
D2 Outdoor Services
09.2021 - 02.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Branch Manager
Ewing Irrigation & Landscape Supply
03.2023 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Operations Manager
TeamFed Outdoors
09.2020 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Department Manager
Ryan Lawn & Tree
07.2017 - 09.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Quality Control Inspector
AGC Manufacturing
07.2014 - 06.2017
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Associate Of Applied Science - Environmental Health And Safety Management
Northeastern State University
Tahlequah, OKSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Schedule management
- Customer relations
- Advanced problem solving
- Project estimation and bidding
- Project scope
- Processes and procedures
- Purchasing and procurement
Timeline
Project Manager
G&H Outdoor Services
09.2024 - Current
Branch Manager
Ewing Irrigation & Landscape Supply
03.2023 - 09.2024
Owner
D2 Outdoor Services
09.2021 - 02.2023
Operations Manager
TeamFed Outdoors
09.2020 - 03.2021
Department Manager
Ryan Lawn & Tree
07.2017 - 09.2020
Quality Control Inspector
AGC Manufacturing
07.2014 - 06.2017
Associate Of Applied Science - Environmental Health And Safety Management
Northeastern State University
Similar Profiles
Alexander PattersonAlexander Patterson
Administrative Manager/Project Coordinator at Advantage Outdoor Services, LLCAdministrative Manager/Project Coordinator at Advantage Outdoor Services, LLC
Mitchell DykstraMitchell Dykstra
Business Owner/Operator at Patriot Outdoor Services LLCBusiness Owner/Operator at Patriot Outdoor Services LLC
Fernando CastroFernando Castro
Landscaper at Fernando Garcia Outdoor ServicesLandscaper at Fernando Garcia Outdoor Services