Summary
Overview
Work History
Education
Skills
Timeline
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Dacha Williams

Glenn Heights,TX

Summary

Efficient at administrative professional multitasking, scheduling, and meticulous record-keeping. Proven in supporting executives, optimizing operations, and meeting deadlines. Adept at fostering productivity and seeking to apply administrative skills in a dynamic office environment for seamless workflow and efficient task management.

Overview

9
9
years of professional experience

Work History

Senior Account Coordinator

Reprise Financial
05.2021 - Current
  • Assisted in loan origination and closing processes, coordinating with loan officers, underwriters, and clients to ensure smooth transactions.
  • Maintained accurate records of loan applications, approvals, and rejections, ensuring compliance with legal and industry standards.
  • Managed client inquiries, provided information on loan products, and assisted in application processes, ensuring a high level of customer service.
  • Provided administrative support to loan officers and managers, scheduling appointments in different time zones, managing calendars, and organizing meetings.
  • Acted as a point of contact for clients, addressing concerns, and facilitating resolutions to ensure a positive experience.

Probation Officer

Dallas County Correction
02.2015 - 05.2021
  • Managed complex administrative tasks, including scheduling appointments, maintaining records, and coordinating meetings for a caseload of 75 probationers.
  • Utilized office software and systems to prepare reports, maintain accurate documentation, and facilitate smooth daily operations within the department.
  • Maintained meticulous records, generating detailed reports, case summaries, and assessments in compliance with legal standards.
  • Applied conflict resolution techniques to diffuse tense situations, exhibiting calmness and professionalism in handling challenging circumstances.
  • Provided training and guidance to new probation officers, facilitating their integration and knowledge transfer within the team.
  • Prioritized and multitasked in a fast-paced environment, handling inquiries, coordinating appointments, and managing correspondence efficiently.
  • Demonstrated exceptional organizational skills in managing caseloads, tracking probationer progress, and ensuring compliance with court-ordered terms.

Education

Bachelor of Science - Criminal Justice

Texas A&M University - Commerce
Commerce, TX
12.2014

Skills

  • Problem Solving
  • Client Relations
  • Data Analysis
  • Decision Making
  • Account Retention
  • Microsoft Office Suite
  • Organizational Skills
  • Time Management
  • Customer Service
  • Team Leadership

Timeline

Senior Account Coordinator

Reprise Financial
05.2021 - Current

Probation Officer

Dallas County Correction
02.2015 - 05.2021

Bachelor of Science - Criminal Justice

Texas A&M University - Commerce

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Dacha Williams