Dachanee Sattapong
Las Vegas,NV
Summary
Oriented over 10 years of customer service experience. Capable at managing multiple priorities with a calm and positive attitude. Seeking a position as a flight attendant with Delta Airlines to expand the knowledge of aircraft safety and acquire new skills to provide passengers with a safe and impressive flight experience. Reliable and dedicated with a hard working and resourceful approach. Committed to utilizing these qualities to contribute to team success and take on additional responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Gap Inc.
01.2017 - 10.2022
- Supported the General Manager in implementing company programs by working directly with the assistant managers to execute action plans that meet sales, operational and organizational objectives
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Assisted and provided support on planning new products with assistant managers
- Achieved sales goals through effective integration of creative merchandising, financial planning and controls
- Protected store assets and merchandise by adhering to company standards of operation
- Resolved problems promptly to elevate customer approval.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Assistant Manager
Gap Inc.
07.2011 - 01.2017
- Handled cash accurately and prepared deposits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted with employee development by providing training, coaching, performance appraisals, and promoting associates
- Motivated, trained, and disciplined employees to maximize performance and provide feedback
- Demonstrated an understanding of the store financials and focused on directing the team to increase store sales
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Responded to customer concerns in a timely and appropriate manner
- Handled customer escalations and employee concerns
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Arts (B.A.) - Hotel and Tourism Management
Silpakorn University
High school Diploma - English-French
Satriwitthaya School
Skills
- Strong Work Ethic
- Customer Service
- Leadership Qualities
- Reliability and punctuality
- Detail Oriented
- Teamwork and Collaboration
- Adaptability and Flexibility
- Conflict Resolution
Timeline
Assistant General Manager
Gap Inc.
01.2017 - 10.2022
Assistant Manager
Gap Inc.
07.2011 - 01.2017
Bachelor of Arts (B.A.) - Hotel and Tourism Management
Silpakorn University
High school Diploma - English-French
Satriwitthaya School
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