Dache Quarles
Washington,DC
Summary
Goal-oriented Operations Coordinator dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
3
3
years of professional experience
Work History
Operations Coordinator
Lee Montessori PCS
08.2023 - Current
- Performed statistical analyses to gather data for operational and forecast team needs
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked with vendors to make purchases and reconcile invoices.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Processed student registrations and withdrawals.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Served as liaison between parents and students.
Senior Patient Service Representative
Medstar Washinton Hospital Center
04.2021 - 08.2023
- IDX daily edits and Master scheduling.
- Update Starport On-call schedule.
- Function as the primary resource for the front office staff and assist with monitoring daily functions of the front office.
- Assist with training of New Hires.
- Development of strategic and operational plans to support clinical and administrative mission of the department.
- Produce and distribute correspondence memos, letters, faxes and forms.
- Coordinate office procedures.
- Answer and direct phone calls.
- Provide patient with after-visit summary and scheduled next appointment.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Respected patients by recognizing right and maintaining confidentiality.
Education
No Degree - Medical Assisting
Medtech College
Washington,DCHigh School Diploma -
Dunbar Senior High School
Washington,DC06.2011
Skills
- Conflict Mediation
- Supply Ordering
- Process Implementation
- Forecasting
- Compliance Management
- Project Management
- Database Administration
- Multitasking
Timeline
Operations Coordinator
Lee Montessori PCS
08.2023 - Current
Senior Patient Service Representative
Medstar Washinton Hospital Center
04.2021 - 08.2023
No Degree - Medical Assisting
Medtech College
High School Diploma -
Dunbar Senior High School
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