Dachel Huffman
Baltimore,MD
Summary
Customer Success professional with strong focus on team collaboration and achieving results. Skilled in relationship management, problem-solving, and communication. Reliable and adaptable, meeting changing needs effectively. Known for building trust and driving customer satisfaction. Experienced with managing customer relationships and addressing inquiries with precision. Utilizes strong communication and problem-solving skills to resolve issues efficiently. Track record of enhancing customer satisfaction and promoting loyalty through consistent and effective service.
Overview
4
4
years of professional experience
Work History
Customer Care Advocate II
VitaCare Prescription Services
03.2022 - 01.2024
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Streamlined communication channels for quicker problem-solving and increased customer loyalty.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Manage technical product configuration during new customer onboarding
- Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
- Maintained customer satisfaction utilizing CRM tools, MS Excel, and Zendesk.
Overnight Security Supervisor
GardaWorld Security Services
04.2022 - 10.2022
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
Inside Sales Representative
Concentrix
06.2021 - 03.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Digital Marketing Intern
Of Love and Shiplap
09.2020 - 11.2021
- Created engaging content for Pinterest, Facebook, Instagram, and website.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Enhanced customer experience by optimizing CRM updates and marketing content.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Executed targeted consumer acquisition strategies, boosting engagement and revenue.
- Used Adobe Creative Suite and Canva to design initial campaign concepts.
Customer Success Representative
Sweathouz
02.2021 - 07.2021
- Effectively promote and sell memberships and packages to interested guests, demonstrating knowledge of available options and benefits.
- Warmly greet guests upon arrival and ensure a hospitable experience throughout their session.
- Work closely with the studio manager to achieve sales targets and strengthen member relationships.
- Escort guests to their suites, providing assistance and information as needed to enhance their session.
- Conduct routine inspections of suites to uphold the studio's high standards of presentation and cleanliness.
- Record detailed notes on new guests in Slack.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
Assistant Manager
Hotworx
12.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased B2B sales by developing and implementing targeted marketing strategies.
Education
Certification - Emergency Medicine Tech
Fayetteville Technical Community College
Fayetteville, NC12-2019
No Degree - Chemistry
Virginia Commonwealth University
Richmond, VA05-2019
High School Diploma -
North Hard Highschool
Radcliff, KY05-2014
Skills
- Active learning/listening
- Call center experience
- Technical troubleshooting
- Data entry proficiency
- Complaint handling
- CRM software proficiency
- Working knowledge of MS Office suite
- Account Management & Retention
- KPI Achievement (Renewal Rates, NPS, Consumable Usage)
- Cross-Functional Collaboration
Timeline
Overnight Security Supervisor
GardaWorld Security Services
04.2022 - 10.2022
Customer Care Advocate II
VitaCare Prescription Services
03.2022 - 01.2024
Inside Sales Representative
Concentrix
06.2021 - 03.2022
Customer Success Representative
Sweathouz
02.2021 - 07.2021
Digital Marketing Intern
Of Love and Shiplap
09.2020 - 11.2021
Assistant Manager
Hotworx
12.2019 - 01.2021
Certification - Emergency Medicine Tech
Fayetteville Technical Community College
No Degree - Chemistry
Virginia Commonwealth University
High School Diploma -
North Hard Highschool
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