Dachelis Benitez
Miami,Florida
Summary
Proven ability to thrive in high-pressure environments, demonstrated during tenure at Mc Donalds, where exceptional service and kitchen efficiency were paramount. Skilled in kitchen organization and sanitation, coupled with outstanding teamwork and collaboration, consistently ensured top-notch food safety and customer satisfaction. Excelled in multitasking and decision-making, significantly contributing to seamless operations and positive dining experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member Cook
Mc Donalds
Miami, FL
10.2023 - 12.2024
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Collaborated with team members to provide seamless customer service during peak hours.
- Understood cooking techniques and fundamentals to maximize safe food handling.
Restaurant Hostess
Aromas Del Peru
Miami, FL
12.2023 - 02.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Skills
Ingredient preparation
Kitchen equipment sanitation
Kitchen organization
Food processing
Decision-Making
Teamwork and Collaboration
Flexible and Adaptable
Certification
License Insurance Agent Obamacare
Languages
English
Elementary
Timeline
Restaurant Hostess
Aromas Del Peru
12.2023 - 02.2024
Crew Member Cook
Mc Donalds
10.2023 - 12.2024