Dachelé Ivana Turner
SACRAMENTO,CA
Summary
Dependable, committed and passionate job seeker with strong organizational skills eager to secure an entry-level Certified Nursing Assistant position. Works well with infants, children, adults and elderly. Ready to help the care team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of discretion and accuracy. Flexible and open schedule, full-time, overtime, double shifts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinicals
Asbury Park Nursing And Rehabilitation Center
02.2024 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excels in fast-paced environments.
- Skilled at working independently and collaboratively with other CNA's and nurses in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication and trust skills through regular interactions with residents.
Call Center Representative
Faneuil
08.2019 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Certified Nursing Assistant (CNA) -
Sacramento Job Corps Center
Sacramento, CA04.2024
High School Diploma -
Sacramento New Technology High School
Sacramento, CA06.2019
Skills
- Vital Signs
- Adult, Child, Pediatric CPR AED
- Bloodborne Pathogen Certified
- Dementia and Elder Abuse Certified
- Privacy and HIPPA Regulations
- Infection Control
- Patient Care & Advocacy
- Friendly, Optimistic Attitude
- Teamwork & Collaboration
- Attentiveness
- Dependable and Responsible
- Critical Thinking/Decision-Making
Certification
- Certified Nursing Assistant License - April 2024
- CPR Training - November 2023
Languages
English
Native or Bilingual
Timeline
Clinicals
Asbury Park Nursing And Rehabilitation Center
02.2024 - 03.2024
Call Center Representative
Faneuil
08.2019 - 04.2020
Certified Nursing Assistant (CNA) -
Sacramento Job Corps Center
High School Diploma -
Sacramento New Technology High School
- Certified Nursing Assistant License - April 2024
- CPR Training - November 2023
Similar Profiles
Aysa Rae Dela CruzAysa Rae Dela Cruz
Certified Nursing Assistant at Asbury Park Nursing And Rehabilitation CenterCertified Nursing Assistant at Asbury Park Nursing And Rehabilitation Center
Jerrica KingJerrica King
Clincal Risk Managment at Asbury Park Nursing Rehabilitation CenterClincal Risk Managment at Asbury Park Nursing Rehabilitation Center
Tamala MosbyTamala Mosby
Certified Nursing Assistant at Asbury Park Nursing Rehabilitation CenterCertified Nursing Assistant at Asbury Park Nursing Rehabilitation Center