Dachelys Chagolla
Midland,TX
Summary
Excited and positive individual who is looking to build a career in Customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Operation Analyst
SDI
02.2024 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Maintained strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Partnered with quality assurance teams in evaluating internal controls and compliance measures aligned with regulatory standards.
- Evaluated current systems, identified areas of improvement, and recommended technology upgrades to streamline operations.
- Reduced operational costs through strategic vendor negotiations and process optimizations.
- Analyzed data trends for informed decision-making, leading to cost savings and improved performance.
- Collaborated with finance teams to develop budgets, monitor expenditures, and ensure adherence to financial guidelines.
- Optimized resource allocation by analyzing workload patterns and making necessary adjustments based on project requirements.
- Contributed to a positive work environment by fostering open communication channels among team members, resolving conflicts promptly.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
- Controlled and managed inventory.
- Developed report for reordering of inventory.
Assistant Manager
RAC ACCEPTANCE EAST LLC
10.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects task.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Developed strategy to increase sales and drive profits.
Retail sales associate
Ashley Furniture Home Store
09.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Recreation assistant
City of Flagstaff
08.2021 - 05.2022
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Assisted in preparing recreational materials and supplies for each activity.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05.2021
Skills
- Spanish Speaking
- Event Management
- Office Management
- Customer Service
- Financial Sales
- Social Media Marketing
- Excellent Selling skills
- Managing experience
- Account Management
- Collection
- Business Intelligence
- Workflow Optimization
- Forecasting Techniques
- Lean Six Sigma
- Planning and coordination
- Project Management
- Materials Estimation
- Microsoft Excel
- Microsoft PowerPoint
- Cross-Functional Teamwork
- Microsoft SharePoint
References
- Nicholas Jimenez, (360) 628-0086
- Sebrina Moreno, (806) 620-4838
- Maria Howard, (817) 312-4232
- Ali Madrid, (432) 888-2907
- Valarie Reina, (432) 934-8108
Languages
Spanish
Native or Bilingual
Timeline
Operation Analyst
SDI
02.2024 - Current
Assistant Manager
RAC ACCEPTANCE EAST LLC
10.2023 - 01.2024
Retail sales associate
Ashley Furniture Home Store
09.2022 - 06.2023
Recreation assistant
City of Flagstaff
08.2021 - 05.2022
High School Diploma -
Greenway High School
Similar Profiles
ANIKET GehlotANIKET Gehlot
Production Supervisor at SDIProduction Supervisor at SDI
Richard DixonRichard Dixon
Fork Lift Operator at SDIFork Lift Operator at SDI
Sandra OwusuaSandra Owusua
Packer at SDIPacker at SDI