Dachena Joseph
Orlando
Summary
Motivated and reliable college student with strong customer service skills and experience in fast-paced healthcare and hospitality settings. Bilingual, organized, and dedicated to providing exceptional support for clients and patients. Eager to contribute to a professional healthcare or administrative environment while continuing education. Passionate about delivering top-notch service and making a meaningful impact in the workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge / Front Desk Associate
Stratton Amenities
09.2024 - Current
- Greet and assist guests with check-in/check-out and general inquiries
- Handle incoming calls and direct communications efficiently
- Maintain a professional and organized front desk environment
- Collaborate with housekeeping and support guest satisfaction
Patient Transporter
AdventHealth
01.2023 - 08.2024
- Assist patients in and out of transport vehicles and throughout hospital departments
- Support comfort and safety during patient transfers
- Coordinate closely with clinical staff for timely patient movement
Shift Leader
Walgreens
09.2022 - 03.2023
- Supervised store operations and staff in management’s absence
- Opened and closed store, handled cash reconciliation, and monitored deliveries
- Ensured a clean and customer-friendly environment
Team Member / Cashier
McDonald's
01.2021 - 03.2022
- Operated register, drive-thru, and food service stations
- Delivered fast and friendly service in a high-volume setting
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL01.2025
High School Diploma - undefined
Jones High School
Orlando, FL05.2021
Skills
- Customer Service & Communication
- Front Desk Operations
- Bilingual: English, French, Haitian Creole
- Microsoft Office: Word, Excel, PowerPoint
- Cash Handling & POS Systems
- Organizational & Time Management
- Patient Transport Support
- Hospitality & Concierge Services
- Leadership & Shift Management
- Typing & Administrative Support
- Patient observation
- Basic life support
- Feeding assistance
- Patient services
- Safety protocols
- Bed preparation
- Patient assistance
- Calm under stress
- Attention to detail
- Patient care
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
Certification
- Basic Life Support (BLS) – Current
- CPR Certified – Current
- Home Health Aide (HHA) – Certified, January 2024
- Florida Security License – Active
- Valid Driver’s License
Languages
English (Fluent)
French (Fluent)
Haitian Creole (Fluent)
Timeline
Concierge / Front Desk Associate
Stratton Amenities
09.2024 - Current
Patient Transporter
AdventHealth
01.2023 - 08.2024
Shift Leader
Walgreens
09.2022 - 03.2023
Team Member / Cashier
McDonald's
01.2021 - 03.2022
Associate of Arts - General Studies
Valencia College
High School Diploma - undefined
Jones High School
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