Dacheryn Valles Ortiz
Clifton
Summary
Dynamic retail professional with a proven track record at AT&T Mobility, excelling in sales target achievement and customer satisfaction. Skilled in problem-solving and building trust, I have successfully coached teams to enhance performance and fostered strong customer relationships, driving loyalty and retention through exceptional service and effective communication.
Overview
12
12
years of professional experience
Work History
Lead Retail Sales Consultant
AT&T Mobility
11.2019 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mobile Specialist
Best Buy
01.2018 - 10.2019
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Merchandise Manager
Macys Department Store
02.2015 - 12.2017
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Analyzed industry trends to develop relevant offerings.
- Reviewed customer feedback to identify trends and improve product selection.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Assistant Store Manager
RadioShack
01.2014 - 01.2015
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH04-2027
Associate of Arts - Psychology
Passaic County Community College
Paterson, NJ09-2019
Skills
- Store operations
- Sales target achievement
- Professionalism
- Well-organized
- Billing coordination
- Trust building
- Mediation techniques
- Interpersonal skills
- Problem-solving
- Task prioritization
- Excellent communication
- Situational awareness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Camping
- Creative Writing
- Mindfulness Practices
Timeline
Lead Retail Sales Consultant
AT&T Mobility
11.2019 - Current
Mobile Specialist
Best Buy
01.2018 - 10.2019
Merchandise Manager
Macys Department Store
02.2015 - 12.2017
Assistant Store Manager
RadioShack
01.2014 - 01.2015
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Psychology
Passaic County Community College
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