Dachey Carter
Wilmington,DE
Summary
Experienced teaching professional and collections expert seeking to expand skillset and contribute to various areas of business. Committed to becoming a well-rounded individual contributor or team player.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specialist, Collections
Sallie Mae
Newark, DE
02.2023 - Current
- Delivered concise and informative voice messages to borrowers and cosigners.
- Demonstrated strong empathy skills while delivering comprehensive client support.
- Maintains a strong record of achieving or surpassing productivity, utilization, and percent to goal metrics.
- Proficient in handling 30-day, 60-day, and Payer file buckets.
- Manage inbound calls for BWs and their cosigners.
- Demonstrated efficiency in managing outbound calls and lending assistance to colleagues for effective account management.
- Consistently achieved top tier performance for resolving over agents' accounts and maintaining a high call per hour rate of 12 or more.
- Delivered exceptional performance by consistently meeting or exceeding established benchmarks.
Counselor
Boys & Girls Club of America
08.2019 - 02.2023
- Provided child care services for children before and after school hours.
- Provided support to students with their academic work.
- Provided supervision and guidance to colleagues with limitations in TC1 and TC2 certifications while managing classroom activities.
- Organized and executed engaging children's activities.
- Completed and achieved certification for both TC1 and TC2.
Substitute Teacher
Pass Associates
02.2019 - 02.2023
- Created and implemented effective lesson plans based on instructional guidelines.
- Ensured a clean and organized classroom environment.
- Implemented effective classroom management strategies.
- Conducted personalized 1-on-1 sessions to help students achieve their milestones and move forward in their academic journey.
- Arrived 1 hour early to set up the classroom before each shift, ensuring everything was ready for students.
- Remained after hours to ensure classroom readiness for following day.
- Awarded 2 certificates in recognition of outstanding efforts towards the company's success and student satisfaction.
Education
High School Diploma -
William Penn High School
06-2015
Skills
- Time Management
- Goal Oriented
- Reliable
- Self-Motivated
- Teamwork
- Critical-Thinking
- Collector
- Team Player
- Classroom Management
- Self Motivation
- Project Planning
- Effective Communication
- Multitasking
Certification
CPR Certification
Timeline
Specialist, Collections
Sallie Mae
02.2023 - Current
Counselor
Boys & Girls Club of America
08.2019 - 02.2023
Substitute Teacher
Pass Associates
02.2019 - 02.2023
High School Diploma -
William Penn High School
CPR Certification
Similar Profiles
Jessica SeibtJessica Seibt
Retail Deposits Specialist at Sallie Mae BankRetail Deposits Specialist at Sallie Mae Bank
Donna Marie PatrickDonna Marie Patrick
Manager Retail Deposits at Sallie Mae BankManager Retail Deposits at Sallie Mae Bank
Eric HouseEric House
Collection Specialist at Sallie MaeCollection Specialist at Sallie Mae