Indacia West
West Palm Beach
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
14
14
years of professional experience
Work History
Call Center Operator
Schumacher Auto Group
West Palm Beach
03.2025 - Current
- Managed high call volume while maintaining customer satisfaction and service quality.
- Assisted customers with inquiries, providing accurate information and solutions
- Effectively sent out emails to the appropriate departments on behalf of the customers.
- Escalated unresolved issues to appropriate departments for timely resolution and support.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
Stay at home mom
Self
West Palm Beach
01.2024 - 03.2025
- This was my year off from work to maintain healthy pregnancy while balancing duties at home.
- Managing important appointments and ensuring everyone in the home gets to and from school.
- Prioritized and organized tasks to efficiently accomplish everyones goals in the home.
- Contributed innovative ideas and solutions to enhance team performance and outcomes at home
- Attended all school and after care meetings.
- Budget for all needs of each individual in the home.
Client Service Rep
Palm Beach County Tax Collector
West Palm Beach
07.2021 - 11.2023
- Deliver comprehensive customer service, handling inquiries, processing payments, and resolving tax-related issues in compliance with regulatory standards.
- Enter and validate critical company data to ensure accuracy and integrity of information.
- Analyze and update records using automated data aggregation tools to maintain an up-to-date database.
- Produce data reports and maintain database integrity through regular data entry and backup systems
- Assisted clients with tax inquiries and payment processing in a high-volume environment.
- Maintained knowledge of current tax regulations to provide up-to-date assistance to clients.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Process vehicle title applications and maintain accurate records.
- Verify documents for compliance with state regulations and policies.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Accepted payment from customers via cash, check or credit card transactions.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Educated customers on state regulations and procedures for vehicle ownership.
- Adhered to strict confidentiality standards while handling sensitive customer information.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Issued permits and licenses for all drivers, fishing and hunting licenses for all wild life members , and business licenses and renewals for all new and existing businesses within the county.
- Investigated past and current licensees to perform record checks.
- Assisted clients with of overdue accounts, license suspensions and issuances.
Front Desk Manager
Courtyard by Marriott
West Palm Beach
08.2019 - 06.2021
- Managed daily front desk operations and ensured efficient guest check-in processes.
- Supervised front desk staff to maintain high service standards and team morale.
- Coordinated reservations and handled guest inquiries with professionalism and courtesy.
- Collaborated with housekeeping and maintenance teams to ensure room readiness for guests.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Processed employee time sheets, payroll information and other administrative documents.
- Created and optimized employee schedules for shift coverage.
- Balanced hotel accounts at end of each shift.
- Managed daily accounts payable and receivable tasks efficiently.
- Prepared financial reports using accounting software for accurate record-keeping.
- Coordinated with vendors to resolve billing discrepancies promptly.
- Supported audits by gathering necessary documentation and reports.
- Prepared and processed invoices, payments and bank deposits.
- Assisted in accounts receivable, payable and general ledger activities.
Front Desk Agent
Courtyard by Marriott
West Palm Beach
06.2011 - 08.2019
- Coordinated with housekeeping to ensure timely room readiness for guests.
- Processed reservations and maintained accurate room availability records.
- Assisted in training new front desk staff on operational procedures.
- Maintained a clean and organized front desk area for optimal guest experience.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Input and confirmed reservations for guests.
- Computed bills, collected payments and made change for guests.
- Arranged tours, taxis or restaurant reservations for customers.
Education
Strayer University
High school diploma - General edu
Palm Beach Lakes High
West Palm Beach, FLAssociate of Arts - Science
PBSC
Lake Worth, FLStrayer University
Skills
- Customer Relationship Management (CRM)
- Communication Skills
- Problem-Solving
- Data Entry
- Innovation
- Active Listening
- Conflict Resolution
- Time Management
- Technical Proficiency
- Adaptability
- Customer service
- Effective Communication
- Result driven
- Call handling
- Team supervision
Timeline
Call Center Operator
Schumacher Auto Group
03.2025 - Current
Stay at home mom
Self
01.2024 - 03.2025
Client Service Rep
Palm Beach County Tax Collector
07.2021 - 11.2023
Front Desk Manager
Courtyard by Marriott
08.2019 - 06.2021
Front Desk Agent
Courtyard by Marriott
06.2011 - 08.2019
Strayer University
High school diploma - General edu
Palm Beach Lakes High
Associate of Arts - Science
PBSC
Strayer University