Dacia Cobb
NewRez
HOUSTON,TX
12
years of professional experience
Results-driven Mortgage Claim Specialist with a strong background in claims processing and documentation compliance. Expertise in decision-making and attention to detail ensures accurate claim submissions and timely reimbursements, contributing to enhanced operational efficiency.
Work History
Mortgage Claim Specialist II
1 Year 1 Month- Review documents requested from Mortgage Insurance companies (MI) to ensure strict compliance with investor guidelines Fannie Mae and Freddie Mac. To recover financial advances to minimize lender losses.
- Submit accurate mortgage insurance (MI) reimbursement claims within the investor timeframe.
- Track incoming claim funds, apply payments correctly and file supplemental or appealed on claims if the initiate submits mission is reduced or denied
- Complete claim packages, verifying property preservation updates, title documents and eviction records.
Cash Control Specialist I
6 Years 4 Months- Manage and post electronic payment files from various sources and previous servicers.
- Process daily payoffs for secured and unsecured loans in Servicing Director.
- Research bankruptcy information and payment; complete interest adjustments as appropriate.
- Create files and post payment, reversals, wires and ACH payments in Servicing Director.
- Research and resolve payment issues in the SMS Inbox, Citibank and Western Union.
- Process NSF, stop payments, research and resolve exceptions.
Bankruptcy Cash Processor II
1 Year- Processed bankruptcy payments specific to post-petition, reversals and reaffirmations.
- Post lockbox and direct payments to customer accounts.
- Research and analyze past bankruptcy account history and the necessary adjustments.
Account Resolution II and Helpdesk
4 Years 1 Month- Process and post payments daily on internal systems.
- Monitor customer accounts for delayed payments.
- Communicate with customers to resolve billing discrepancies and outstanding balances.
- Provide alarm reset instructions and basic troubleshooting to customer.
- Complete alarm processing in accordance with departmental procedures.
Education
High School Diploma
Skills
Servicing Director Systems
MICP (Fannie Mae)
Claims management (Proven)
PAID (Freddie Mae)
Invoicing (Freddie Mae)
LoanSphere (Black Knight)
LPS
SQL
Excel
Global View Point
Microsoft Word
Teams
Critical thinking
Document management
Timeline
Mortgage Claim Specialist II
NewRez
07.2025 - CurrentRead More
Cash Control Specialist I
NewRez
04.2020 - CurrentRead More
Bankruptcy Cash Processor II
Ditech
03.2019 - 03.2020Read More
Account Resolution II and Helpdesk
ADT Security Services
02.2015 - 03.2019Read More
William M Raines
High School Diploma
Read More