Dacia Drew
Chandler,IN
Summary
Passionate about social engagement and helping others reach their full potential, I have over a decade of experience in the cosmetics industry. This experience has provided valuable educational and personal growth opportunities to enhance my skills. As a motivated manager, I possess expert team leadership, planning, and organizational abilities developed throughout my career. I excel at equipping employees to independently handle daily operations and meet customer needs seamlessly. With a diligent approach to training and mentoring, I consistently deliver exceptional results.
Overview
16
16
years of professional experience
Work History
Co Manager
Ulta Cosmetics and Salon
02.2023 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Partnered with other Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements
Freelance Make Up Artist
Self-employeed
01.2010 - Current
- My focus as a freelance makeup artist is to develop an active/engaged clientele to drive business for select brands by teaching classes and one on one client engagement
- I am an active artist with clients not only in the modeling industry but also weddings, proms & special events
- build relationships with clients and stores alike in order to build sales in my locations
- train employees on new products and selling techniques
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
Shift Supervisor
Sodexo
08.2018 - 10.2021
- My main focus was to run a team of 8-10 spread across campus
- Manage team to complete daily tasks in order to fill canteens with fresh product everyday
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Color Specialist/ Specialist
Sephora
02.2015 - 07.2016
- The second in command store level position
- Responsible for 75% of sales & revenue retention with a directed focus on beauty studio growth and brand specific integration
- Manage a staff of 12 to 15 cast members
- Increased revenue through effective customer service and inventory management.
- All of whom are very creative with varying personalities and objectives
- Interview and acquire new cast members as necessary
- Coordination and implementation of all Sephora Events and social outreach programs including the exclusive VIB Rouge events for Sephora's top tier clients
- Interim store manager while manager and district manager were on several months leave
- Maintained up-to-date knowledge of industry trends, techniques, and products
Color Lead
Sephora
06.2013 - 02.2015
- My primary focus as a color lead was development of staff/cast members
- The goal is to identify a cast members strengths and ensure he/she receives the proper educational tools and encouragement to excel
- Interim store manager for 4 months while the manager and specialist positions were being filled
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Exceeded performance metrics by consistently meeting or surpassing productivity goals set forth by management staff.
- Developed team efficiency by conducting regular trainings on new makeup techniques and trends.
- Increased customer loyalty through exceptional service, leading to repeat bookings and referrals.
Assistant Store Manager
Pacific Sunwear
11.2012 - 10.2013
- As an assistant store manager of a store that was without a manager for the majority of the time I worked there the duties were quite varied and were ever evolving the primary responsibilities included
- Staff management
- Logistical support
- Vendor relations
- Budget analysis
- Corporate Communications
- Customer retention and growth
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sephora Collections Lead
Sephora
01.2012 - 06.2013
- In this position I was responsible for management of the staff and products associated with all Sephora house brands
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Color Expert
Sephora
04.2010 - 01.2012
- As a color expert my goal was to engage clients as they enter the store, make them feel valued and welcome and assist them in not only locating the products they knew they wanted but direct them to products that they may find compatible with their tastes and budget but were not yet familiar with
- Worked effectively in fast-paced environments.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
- Coordinated cross-functional teams for product launches, ensuring alignment with sales goals.
Operations Consultant
Sephora
04.2009 - 04.2010
- Logistics
- Product replenishment
- Budget analysis
- Vendor relations
- Implemented processes and procedures to improve overall efficiency in operations.
- Supported company-wide adoption of new technology systems through effective training programs and ongoing user support.
Education
High School Diploma -
Castle High School
Paradise, In04-2005
Skills
- Self motivated
- Articulate Communicative leader
- Employee training
- Detail Oriented
- Team building
- Socially Adept
- Operational excellence
- Highly adaptable
- Product knowledge
- Inventory management
- Client engagement
Websites
Community Service
- Ronald McDonald House charities
- CASA
Timeline
Co Manager
Ulta Cosmetics and Salon
02.2023 - Current
Shift Supervisor
Sodexo
08.2018 - 10.2021
Color Specialist/ Specialist
Sephora
02.2015 - 07.2016
Color Lead
Sephora
06.2013 - 02.2015
Assistant Store Manager
Pacific Sunwear
11.2012 - 10.2013
Sephora Collections Lead
Sephora
01.2012 - 06.2013
Color Expert
Sephora
04.2010 - 01.2012
Freelance Make Up Artist
Self-employeed
01.2010 - Current
Operations Consultant
Sephora
04.2009 - 04.2010
High School Diploma -
Castle High School
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