DACIA FRANCIS
Clearwater
Summary
Compassionate and dependable healthcare professional with more than five years of experience in home health, assisted living, and administrative support. Strong background in patient care, advocacy, and coordination of services for seniors and individuals with disabilities. Skilled in documentation, communication, and supporting diverse patient needs with dignity and respect. Currently pursuing opportunities to advance in nursing with the long-term goal of specializing in psychiatric nursing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Health Aide (HHA)
Right at Home
08.2024 - Current
- Provide direct in-home care to seniors and individuals with disabilities
- Assist with activities of daily living, mobility support, and hygiene care
- Monitor safety, observe changes in condition, and report findings
- Offer companionship, emotional support, and patient advocacy
- Support independence while maintaining dignity and respect
Remote Customer Service Representative
Qurate Retail Group
05.2023 - 10.2024
- Answered incoming calls and placed customer orders
- Processed payments and updated billing and credit card information
- Resolved concerns regarding shipments and tracking
- Handled returns, exchanges, and replacements
- Delivered professional and empathetic support in a high-volume call center environment
Administrator
The Angel’s Touch ALF
11.2021 - 12.2023
- Assisted with day-to-day operation of the assisted living facility
- Coordinated resident intake, charts, scheduling, and documentation
- Communicated with nurses, physicians, and family members
- Identified early signs of UTI with delirium through observation and documentation, contributing to improved outcomes
- Ensured compliance with facility policies and HIPAA standards
Administrator
Home of the Little Angels
01.2017 - 12.2022
- Assisted in daily operation of assisted living facility
- Transported residents to medical appointments and ensured follow-up care
- Ensured residents were treated fairly and received appropriate services
- Maintained updated files, charts, and communication logs
- Supported staff and residents to ensure a safe and caring environment
Education
Associate of Science - Nursing
Keiser University
Sarasota, FLAssociate of Science - International Relations
University of the West Indies
Jamaica01.2017
High School Diploma - undefined
Jonathan Grant High School
Jamaica01.2012
Skills
- Patient care & family advocacy
- Home health & assisted living support
- Care coordination & appointment management
- Electronic health records & documentation
- Observation & early symptom recognition
- HIPAA compliance
- Customer service & conflict resolution
- Strong verbal & written communication
- Microsoft Office & Google Workspace
- Typing 75 WPM
Certification
- Certified Home Health Aide (HHA)
- Phi Theta Kappa Honor Society
Timeline
Home Health Aide (HHA)
Right at Home
08.2024 - Current
Remote Customer Service Representative
Qurate Retail Group
05.2023 - 10.2024
Administrator
The Angel’s Touch ALF
11.2021 - 12.2023
Administrator
Home of the Little Angels
01.2017 - 12.2022
Associate of Science - International Relations
University of the West Indies
High School Diploma - undefined
Jonathan Grant High School
Associate of Science - Nursing
Keiser University