Dacia Goulbourne

• Manages the Uniform Business Office ops, Third Party Collections and labor cost processing for 393 staff and
  14K beneficiaries ISO a $24.9M Operation & Maintenance budget .
• Oversaw 39 interdepartmental agreements valued at over $500K to provide critical medical support
• Oversaw the Group’s $86K patient and staff travel program where she proficiently scrutinized 150 personnel & 90 medical TDYs, and corrected $3.2K in potential overpaid voucher errors.
• Directed UTC trainings for 8 personnel with 100% compliance, directly contributing to 2 POTUS support missions
• Maintained accurate records for personnel files, ensuring compliance with military regulations and confidentiality requirements.

• Optimized resource allocation by tracking available assets and ensuring proper distribution for each deployment.
• Established strong relationships with external agencies like customs officials, facilitating a smoother clearance process for deploying units passing through international borders.
• Ensured compliance with all regulations and directives by maintaining accurate records of personnel qualifications and certifications.
• Coordinated closely with other departments such as logistics, procurement, and human resources to ensure seamless integration during the deployment process.
• Conducted thorough pre-deployment briefings to ensure all personnel were fully informed of mission objectives and requirements.
• Streamlined the deployment process for improved timeliness, reducing preparation time significantly.
• Enhanced unit readiness by efficiently managing deployment schedules and coordinating training exercises.

• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
• Optimized office organization by implementing an effective filing system for easy retrieval of medical records when needed.
• Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.
• Proactively identified areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.

• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

· Interact directly with travelers and work to ensure smooth arrival and departure processes.

· Utilize computer programs to fulfill guest requests such as issuing tickets, assign seat assignments, check baggage, board flights and provide any other information needed

· Comply with all safety procedures and station policies

· Make relevant pre boarding and post boarding announcements for flights

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
• Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
• Monitored Facility managers work calendars and scheduled appointments, meetings, and site visits.
• Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
• Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
• Collaborated with cross-functional teams to achieve project milestones while adhering to deadlines and budgets set forth by the director.