Dacia Kahn
Lakewood,CO
Summary
Multifaceted, organized, and resourceful individual committed to the application of experience and knowledge; often recognized as a passionate and a dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Estimator
Restoration1 West Denver
Golden CO, CO
06.2022 - Current
- Estimating services- Mitigation & Contents,
- Evaluate potential problems and technical issues and develop solutions.
- Direct project correspondences by preparing and reviewing project proposals and emails,
- Communicate with clients to identify and define project requirements, scope, and objectives.
- Plan and manage team goals, project schedules and new information.
- Claims handler-contacting Insurance Adjusters and Examiners, as well as liaising with other experts.
- Database management, fabrics & textiles & structural.
- Point of contact for customers-built and maintained strong- long lasting client relationships.
- Accounts Receivable, Filing, Organization, Claim Management, Reconcile +Audit, Scheduling.
- Analyzed buildings to prepare estimates for structural & contents removal work.
- Conducted site visits and provided recommendations and informed advice regarding site viability.
- Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
- Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
Project Coordinator
Restoration1 Of West Denver
Denver, CO
06.2021 - 06.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Maintained open communication by presenting regular updates on project status to customers.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Account Manager
FRSTeam by Custom Commercial
Denver, CO
08.2020 - 06.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new and updates services, and updated account information to maintain high standards of client service.
- Managed 50 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
Administrative Assistant/Claim Representative/Customer Service Representative
Honigs
Denver, CO
10.2018 - 05.2020
- Claim review and filing with UPS, Conflict resolution with customers, returns.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Created PowerPoint presentations for business development purposes.
- Managed Access databases converting complex data into easy-to-interpret data.
- Handled client correspondence and tracked records to foster office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Performed research to collect and record industry data.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created presentations to inform, motivate and persuade internal and external audiences
Credit Analyst & Customer Service Representative
Inversion Credit
Denver, CO
06.2018 - 10.2018
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Placed customer accounts on hold due to past due payments.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Contacted customers and requested financial documentation.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associates of Arts - Business Administration
Red Rocks Community College
Denver, CO05.2021
Bachelor of Science - Occupational Health And Industrial Hygiene
University of Technology
Kingston, Jamaica12.2016
Associate of Science - Agriculture
College of Agriculture Science & Education
Portland, Jamaica11.2011
Skills
Software/Applications
- I-restore, Xcelerate, Encircle, Docusketch, SharePoint, NextGear, Xactanalysis, Xactimate Desktop, Xactimate Mobile, X1, Salespad, SquareSpace, Symbility, Contents Track, Eris, Square
- Process Improvement Initiatives
- Program Improvements
- Commercial Projects
- Creative Solutions
- Creating Estimates
- Past Due Account Management
- Customer Relationship Management
- Proposal writing
- Leadership
- Adaptable
- Collaborative
- Negotiation
- Emotional Intelligence
Certification
Marketing, Small Business Management/ Entrepreneurship, Accounting Fundamentals, Workplace Readiness, IICRC.
Languages
Jamaican Creole
Native or Bilingual
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Estimator
Restoration1 West Denver
06.2022 - Current
Project Coordinator
Restoration1 Of West Denver
06.2021 - 06.2022
Account Manager
FRSTeam by Custom Commercial
08.2020 - 06.2021
Administrative Assistant/Claim Representative/Customer Service Representative
Honigs
10.2018 - 05.2020
Credit Analyst & Customer Service Representative
Inversion Credit
06.2018 - 10.2018
Associates of Arts - Business Administration
Red Rocks Community College
Bachelor of Science - Occupational Health And Industrial Hygiene
University of Technology
Associate of Science - Agriculture
College of Agriculture Science & Education
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