Dacia R. Lee
Merced,USA
Summary
Professional and customer-focused team leader with experience in administrative support, customer communication, and high-volume production operations. Skilled in multitasking, problem-solving, team coordination, and maintaining professionalism in fast-paced environments. Experienced in scheduling, documentation management, customer service, and enforcing workplace safety standards. Recognized for strong communication skills, reliability, adaptability, and the ability to work collaboratively while managing changing priorities. Highly motivated to bring a strong work ethic and positive attitude to an airport operations and customer service role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Volunteer / Training Role)
Sandra Robinson – Real Estate Appraiser
09.2023 - 09.2024
- Trained in real estate office support by managing calendars, scheduling clients, and handling phone and email communications
- Organized and maintained sensitive client documentation
- Supported appraisal documentation preparation
- Executed customer communication strategies and provided administrative support to streamline office processes.
Production Supervisor
RTS Packaging
06.2012 - 01.2019
- Supervised 16+ team members in a high-volume production setting
- Coordinated schedules and production timelines to meet customer deadlines
- Monitored inventory, processed work orders, and maintained accurate records
- Led staff meetings, coached team performance, and enforced OSHA-compliant safety protocols
- Acted as liaison between departments to ensure efficient communication
Education
Bachelor of Arts - Legal Studies / Paralegal Focus
Brandman University
Aliso Viejo, CA01-2020
Completed Coursework Toward Bachelor’s Degree - undefined
Merced College
Merced, CA01-2018
Skills
- Customer Service & Client Support
- Appointment Scheduling
- Microsoft Office (Word, Excel, Outlook)
- CRM Software (basic familiarity)
- Calendar Management
- Data Entry & Documentation
- Call Handling & Email Correspondence
- Problem Solving
- Organizational Skills
- Time Management
Certification
Keyboarding Certificate, Education To Go, 2021
Career Break And Education
Family Leave & Continued Education, Merced, CA, 02/01/19, 08/01/23, Took time away from the workforce to raise twin children while completing a Bachelor’s degree. Gained transferable skills in time management, multitasking, and problem solving. Now fully available and enthusiastic to rejoin the workforce in a customer-facing role.
Timeline
Administrative Assistant (Volunteer / Training Role)
Sandra Robinson – Real Estate Appraiser
09.2023 - 09.2024
Production Supervisor
RTS Packaging
06.2012 - 01.2019
Bachelor of Arts - Legal Studies / Paralegal Focus
Brandman University
Completed Coursework Toward Bachelor’s Degree - undefined
Merced College