Dacia Roberts
Atlanta,Ga
Summary
Team player Strong customer service background Work well in a group setting Outstanding skills in reaching project deadlines Demonstrated success in reaching short and long-term goals Trainer and mentor To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Turnberry Golf Club restaurant Nine18
- Prep for back and front line
- Assisted Sous and Executive chef with sauces, making of jwé and prep and organized buffet for special functions.
A la Carte Kitchen Humber College North Campus
- Preparation of meals in back of house for customers
- Making desserts for customers and plating.
Associate/team leader/ETL
Target
2019.01 - Current
- Mange and develop further team leader into ETL
- Team leader mange different area of the store which food and beverage
- Ordering of produce and doing inventory
- ETL, Oversee different areas of the store's beauty, clothing, home décor and electronic
- Making of schedules and overseeing 23 employees including 3 team leaders
- Keeping a green metric
- Building, managing and maintaining data
- Resolving customers complaints in and effective and timely manner.
Manger trainee
Waffle house
2017.06 - 2019.10
- Preparation of different meals
- Doing inventory audits to reorder food supplies
- Make bank drops
- Paying of employees
- Making schedules.
Production / Supervisor / Area supervisor/Culinary supervisor
Canada’s Wonderland Vaughan, ON
2008.01 - 2017.01
- Culinary supervisor: preparation of different meals for front of house and catering
- Responsible for 20 production staff, making of schedules, ordering and doing inventory
- Area supervisor: responsible for 3 different unit that includes 30 staff each and approving staff hours and checking inventory
- 2013 1st Cook
- 2013 Supervisor: responsible for 30 staff, increased customers satisfaction by persistent problem solving
- 2012 2nd Cook/ Supervisor
- Resolved customer complaints in an effective and timely manner
- Production: Preparation of meals in back of house.
Education
Diploma -
Central Peel Secondary School
Culinary Skills Diploma -
01.2016
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Friendly, Positive Attitude
- Attention to Detail
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Problem Resolution
- Decision-Making
Volunteer Experience
- Brampton's Multicultural Festival, Brampton, ON, Black History Month Assistant
- Central Peel Secondary School, Brampton, ON, Boys and Girls Scout Assistant
- Holy Trinity High School, Jamaica, W.I, Black History Month Organizer
- Central Peel Secondary School, Brampton, ON, Black History Month Organizer
References
Available Upon Request
Timeline
Associate/team leader/ETL
Target
2019.01 - Current
Manger trainee
Waffle house
2017.06 - 2019.10
Production / Supervisor / Area supervisor/Culinary supervisor
Canada’s Wonderland Vaughan, ON
2008.01 - 2017.01
Turnberry Golf Club restaurant Nine18
A la Carte Kitchen Humber College North Campus
Diploma -
Central Peel Secondary School
Culinary Skills Diploma -
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