Dacia Simmons
Mooresboro,NC
Summary
Dynamic and dedicated professional with extensive experience in customer service at Ingles Supermarket. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in infection control and patient care, consistently ensuring compliance with health regulations while providing exceptional support. Recognized for training new staff and maintaining high standards of service.
Overview
8
8
years of professional experience
Work History
Bakery Sales Clerk
Ingles Supermarket
Boiling Springs, NC
05.2023 - Current
- Assisted customers with product selection and answered inquiries about bakery items.
- Maintained cleanliness and organization of bakery displays to enhance customer experience.
- Stocked shelves with fresh baked goods and ensured proper inventory rotation.
- Collaborated with team members to prepare special orders for events and celebrations.
- Demonstrated product knowledge to promote new items and seasonal offerings effectively.
- Trained new staff on bakery procedures, customer service standards, and safety practices.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Maintained cleanliness of work area while adhering to safety regulations.
- Verified that all products were properly labeled before placing them on display or selling them to customers.
- Followed all company policies regarding hygiene standards, use of personal protective equipment and proper sanitation methods.
- Organized merchandise displays to attractively showcase products for sale.
- Prepared food items according to recipes while adhering to health codes and regulations.
- Restocked bakery items throughout the day to ensure product availability during peak hours.
- Monitored expiration dates on baked goods, discarded expired items accordingly.
- Adhered to safety procedures in handling hot ovens, sharp knives and other kitchen equipment.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Personalized cakes by writing desired words or adding other customizations.
Covid 19 Screener
Milestone Technologies
Forest City, NC
08.2020 - 07.2022
- Conducted daily health screenings for employees and visitors.
- Monitored temperature checks and recorded results accurately.
- Communicated safety protocols to individuals entering the facility.
- Assisted in maintaining a clean and organized screening area.
- Collaborated with management to ensure compliance with health regulations.
- Addressed questions and concerns regarding COVID-19 protocols effectively.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
- Offered protective masks and face shields to guests.
- Provided emotional support to anxious or distressed patients during the screening process.
- Reported any violations of safety protocols to appropriate personnel immediately.
- Adhered strictly to infection control policies and procedures related to Covid 19 pandemic situation.
Grocery Store Cashier
Ingles Supermarket
Boiling Springs, NC
04.2017 - 08.2020
- Processed customer transactions accurately and efficiently at a busy supermarket.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and debit payments securely and responsibly.
- Trained new cashiers on register operations and customer service best practices.
- Handled customer complaints professionally and referred them to managers when necessary.
- Processed payments using cash register, credit and debit cards, checks and gift cards.
- Bagged groceries for customers after they have paid for their purchases.
- Greeted customers, answered questions and provided information on products.
- Followed company policies regarding refunds or exchanges of merchandise.
- Provided accurate change when applicable.
Education
Diploma - Dental Assisting
Isothermal Community College
Spindale, NC07-2025
Skills
- Patient care
- Infection control
- Dental radiography
- Clinical documentation
- Patient education
- Customer service
Timeline
Bakery Sales Clerk
Ingles Supermarket
05.2023 - Current
Covid 19 Screener
Milestone Technologies
08.2020 - 07.2022
Grocery Store Cashier
Ingles Supermarket
04.2017 - 08.2020
Diploma - Dental Assisting
Isothermal Community College
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