Dacia Somers
College Station,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Title Specialist - Temp
Reynolds & Reynolds
09.2025 - 10.2025
- Temporary Position for Customer Intake. Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft. Processed vehicle titles and registrations with precision and attention to detail. Conducted audits of title records to verify accuracy and completeness, minimizing errors. Managed high-volume workload and strict daily goals. Self-motivated, with a strong sense of personal responsibility. Demonstrated respect, friendliness and willingness to help wherever needed. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance.
Shipping and Receiving Clerk
Stine Home & Yard
08.2023 - 04.2024
- Responsible for preparing and processing outgoing shipments of lumber and building materials which involved picking, packing, verifying, and documenting items according to orders and shipping instructions. Encompassed shipping and logistics tasks such as creating manifests, coordinating driver routes, tracking shipments, communicating with customers and vendors. Coordinated returns. Engaged in problem-solving and communication by troubleshooting issues, resolving customer complaints, and communicating effectively with various parties involved in the shipping process. Maintained the shipping area, managed inventory, and coordinated with other departments and external partners. Responsible for managing the receipt of all merchandise into the store. Ensured accurate record-keeping. Maintained detailed records of received products. Organized the storage and placement of products. Followed established procedures for product handling. Interacted with management, customers, and co-workers as needed.
Optical Laboratory Manager
Eye Care Center College Station
09.2022 - 03.2023
- Responsible for ensuring that all patients who enter our practice receive their glasses in a timely manner. Maintain the lab area and equipment in a safe and organized manner. Extensive knowledge of glasses lens styles and materials. Once lenses are received from the lab, responsible for edging the lenses for proper glasses insertion. Ability to work independently and in tandem with peers to produce quality work while adhering to a job flow schedule. Able to maintain acceptable levels of workmanship and quality of all final jobs coming out of the lab. Perform quality control checks on glasses coming in and leaving the practice. Proficient in ordering glasses jobs across multiple platforms (i.e. DVI, VisionWeb, and Zeiss, Visustore). Assist in coordinating optician workflow for miscellaneous office duties. Correctly read and interpret prescription specifications and input into Compulink to ensure lenses are cut properly.
Store Co-Manager/Operations Manager
Forever 21
09.2017 - 11.2019
- Execute and support company and Store Manager's business objectives. Actively engage efforts towards store profitability. Ensure store expenditures fall within payroll plans and support sales goals. Collaborate with entire management team to integrate operational and visual objectives. Actively ensure store is properly staffed and trained. Ensure policies and procedures are being followed. Perform Loss Prevention & Safety Audits monthly. Ensure store team commits to and executes customer service standards. Effective problem solving/decision making to resolve customer issues. Develop weekly schedules for Management and associates. Ensure hours are entered correctly and payroll is submitted to corporate weekly through Kronos. Input all new hires into Employee Management System for corporate review and approval. Interim Store Manager for 2 months due to Store Manager's leave of absence.
Optician
Walmart Vision Center
11.2014 - 04.2017
- Interpreted customer's prescriptions for eyeglasses and contacts. Assisted in choosing frames and lens treatments according to their needs and style preference. Conducted pretest procedures on patients. Scheduled appointments. Gathered insurance information and authorizations for exams and materials. Created work orders for ophthalmic laboratory technicians providing information about the lenses needed. Educated clients about how to adapt to, wear and care for eyeglasses. Performed business tasks such as maintaining sales records keeping track of customer's prescriptions and ordering/maintaining inventory.
Receptionist/Title Clerk/Accounts Receivables/Cash
AutoPlex 2000
01.2012 - 10.2014
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Answered phone promptly and directed incoming calls to correct offices. Resolved client inquiries promptly, fostering positive relationships and repeat business opportunities. Received and processed paperwork for titles, new license plates and renewals. Assessed fees related to taxes, submitted customer payments, and issued receipts. Reported financial data and updated financial records in ledgers and journal. Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems. Handled cash transactions and maintained sales and payments records accurately.
Tool Room Supervisor
Gearhart Maintenance Complex
11.2010 - 10.2012
- Directly supervised 6 employees. Maintained inventory and ordered necessary supplies, parts, and tools. Implemented barcode system for all materials. Oversaw shipping/receiving of all aircraft parts orders. Ensured all aircraft parts had proper certifications and were in compliance with FAA guidelines and regulations before being given to maintenance personnel for installation.
Payroll Clerk/Training Records/Maintenance Controller
Gearhart Aviation
01.2008 - 11.2010
- Processed payroll for all employees, ensuring accurate and timely disbursement of wages. Reviewed timekeeping records to resolve discrepancies and ensure compliance with company policies. Processed new hire paperwork and documents. Entered invoicing into Quick Books for customer billing purposes. Maintained employee training records, ensured compliance with FAA regulations/guidelines. Maintained spreadsheets in Excel of work performed and hours required on all aircraft for invoicing purposes.
Education
Finance - Banking And Finance
McNeese State University
Lake Charles, LASkills
- Customer Service Professional
- Exceptional prioritizing and decision making skills
- Very Organized
- Staff Leadership
- Business Development
- Title processing
- Record auditing
- Inventory management
- Shipping logistics,
- Team collaboration
- Payroll processing
- Data entry accuracy
Timeline
Title Specialist - Temp
Reynolds & Reynolds
09.2025 - 10.2025
Shipping and Receiving Clerk
Stine Home & Yard
08.2023 - 04.2024
Optical Laboratory Manager
Eye Care Center College Station
09.2022 - 03.2023
Store Co-Manager/Operations Manager
Forever 21
09.2017 - 11.2019
Optician
Walmart Vision Center
11.2014 - 04.2017
Receptionist/Title Clerk/Accounts Receivables/Cash
AutoPlex 2000
01.2012 - 10.2014
Tool Room Supervisor
Gearhart Maintenance Complex
11.2010 - 10.2012
Payroll Clerk/Training Records/Maintenance Controller
Gearhart Aviation
01.2008 - 11.2010
Finance - Banking And Finance
McNeese State University