Dacia Tyler
Lafayette,LA
Summary
Intellectual/Developmental Disabilities experience for Adults/Children for the past 13 years. Began in 2010 as Direct Support Staff and transitioned into Client Care. Experience in public and private sector of support services for disabled individuals. Demonstrates expertise in person centered planning/assessments, direct support, crisis intervention, investigations, POA(Plan of Action) performance management and quality assurance. Possesses excellent interpersonal and time management skills to maintain great rapport within the realm of participants/families utilizing waiver services within the state of Louisiana.
Overview
14
14
years of professional experience
Work History
Support Coordinator
Medical Resources And Guidance
Ville Platte, LA
07.2021 - Current
- Abided by and having Knowledge of State and Federal Laws to better serve target population assigned caseload.
- Comply with all program guidelines and meet requirements established by Louisiana Department of Health and Centers for Medicare & Medicaid Services
- Abided by and having Knowledge of Case management ethics, principles, and practices
- Advocator of Recipient Rights and Responsibilities
- Knowledge of Abuse and Neglect Policies
- Medicaid State Plan Services, executing: Time management, Assessment and Evaluation skills, Maintaining interpersonal and professional relationships. Assist with maintaining Medicaid eligibility.
- Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring performance/improvement.
- Monitors cases by verifying clients’ needs; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
- Maintaining compliance standards, and quality of medical care provided.
- Maintains clients’ records by reviewing case notes; logging events and progress.
- Prepare thorough and accurate service plans that are customized for that particular individual.
- Determine and or assist with appropriate quality of medical care based on observations and participant's current needs.
- Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting participant and or family members; providing resources.
- Communicate professionally both orally and in writing
- Establish and maintaining professional cooperative working relationships
- Work independently with initiative and is initiative-taking in resolving work and recipient issues
- Remain objective while accepting recipient’s/guardian’s lifestyle
- Monitor quality improvement progress
CCM Team Lead/Client Care Manager
Leading Home Care
Lafayette, LA
11.2020 - 07.2021
- Comply with all program guidelines and meet requirements established by Louisiana Department of Health and Centers for Medicare & Medicaid Services
- Assist with maintenance of tracking chart of Prior Authorizations, Annual Plan of Care Meetings, Quarterly Meetings or Monthly or Weekly Phone Contacts.
- Assisted Direct Service Workers with Electronic Visit Verification (edits for clock in/ clock outs) geo mapping Investigations to ensure Medicaid Fraud is not being committed.
- Provided Financial Management for 10+ Supported Independent Living (SIL) participant's. Not limited to bill payments and or necessary purchases for participant to sustain a healthy, active and independent lifestyle on a daily basis.
- Emergency Preparedness (Care Net updates, CCM emergency binders, SIL kits check list)
- Completed/Obtained Plan of Action (POA) action items (not limited to: statements or signatures while investigating any fraudulent activities) Notified proper authorities such as Child Protective Services, Adult Protective Services and or Elderly Protective Services or Local Law Enforcement.
- Assisted & trained Client Care Managers/Staffers with DSW write-ups for breaking Policy & Procedure. Information documented into EHR system.
- Delegate/ train Client Care Manager Trainees on filing, assisting with call volume while displaying how to effectively manage participant's caseload if promoted.
- EHR (Care Net) maintenance: set schedule templates to match client budgets/ staffing protocols to match emergency/evacuation plan.
- Carry additional CCM caseloads if expected or unexpected CCM absence and until return or replacement found.
- Assist with other duties assigned within my realm as Client Care Team Lead.
Case Coordinator
Loving Hearts LLC
Lafayette, LA
05.2020 - 11.2020
- Comply with all program guidelines and meet requirements established by Louisiana Department of Health and Centers for Medicare & Medicaid Services
- Staffed all shifts within assigned case load and completed shifts when needed.
- Ensured the accuracy of all documentation i.e, time sheets and progress notes for errors or corrections before being processed for billing. Retrained Direct Service Staff when deemed suitable.
- Assisted with client's financial management as required not limited to (collecting receipts timely from previous purchases, Ensuring rent payments, explaining finances to clients, and teaching client about spending patterns and budgeting)
- Updated monthly client calendars, Met with administrator weekly to discuss any major changes or concerns of participant's/families.
- Attended team meetings as scheduled, communicated with support coordinators when necessary in order to maintain current data on all participants.
- Completed and ensured accuracy of all individualized service plans.
- Provided monthly face-to-face visits with all clients as evidenced by signed face-to- face visit forms
- Provided bi-weekly/monthly phone contacts with clients as evidenced by phone record logs
- Accommodated for staffing emergencies and rotated on call services.
Direct Support Professional
DSP, L&D Community Care, Inc
Lafayette, LA
06.2013 - 07.2019
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Worked to improve and enhance patient lives through effective and compassionate care
- Maintained clean, safe and well-organized patient environment
- Developed rapport to create safe and trusting environment for care
- Supervised daily activities and aided when needed
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Administered medication as directed by physician
- Entrusted to manage confidential and sensitive situations in professional matter
- Documented residents' behaviour in terms of mental status, sleeping and eating patterns in medical record books
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Complete errands with participants, including shopping, and or participating in community activities.
- Aided in daily living activities by dressing, grooming, bathing, and toileting tasks.
- Managed incoming mail, bills and invoices and completed appropriate actions
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded
Administrative Assistant
L&D Community Care, Inc
Lafayette, LA
12.2018 - 07.2019
- Utilized LASRS to assist payroll department with accuracy of hours before submission
- Assist Direct Service Workers with completing any paperwork corrections upon arrival as well as on field pay roll days while handing out pay checks
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution
- Routed incoming mail and messages to relevant personnel without delay
- Kept reception area clean and neat to give visitors positive first impression
- Received and routed business correspondence to correct departments and staff members
- Sorted, received and distributed mail correspondence between departments and personnel
- Operated multi-line telephone system to independently manage over 100+ calls each day
- Dispersed incoming mail to distribute to correct recipients throughout 20-person office
- Collected, sorted, distributed and sent mail and packages
- Entered daily data in computer systems and documented office activities
- Greeted customers and visitors in-person and via telephone calls
Documentation Coordinator/Trainer
L&D Community Care, Inc
Lafayette, LA
06.2016 - 12.2018
- Comply with all program guidelines and meet requirements established by Louisiana Department of Health and Centers for Medicare & Medicaid Services
- Trained all new hires to follow all tasks and complete charts in accordance to assigned clients approved ISP (Individualized Service Plan)
- Created effective progress notes to utilize in all regions that the company served, targeting all tasks completed by staff working with participants.
- Read/Reviewed paperwork completed by all direct services workers for any corrections needed for 100+ clients
- Ensured DSW's were contacted to come in promptly for paperwork corrections which would only be filed upon completion
- Worked with direct service workers to understand needs and provide assigned service to clients
- Resolved conflicts and negotiated mutually beneficial agreements between parties regarding documentation
- Increased customer satisfaction by resolving documentation issues. Department closed due to increase in efficient/improved documentation by company employees.
Field Supervisor
L&D Community Care Inc
Lafayette, LA
10.2014 - 06.2016
- Comply with all program guidelines and meet requirements established by Louisiana Department of Health and Centers for Medicare & Medicaid Services
- Monthly, Quarterly and Annual Visits performed for assigned clients of multiple services such as SIL, CC, N.O.W., CCW-PAS, LTPCS, EPSDT-PCS as well as creating and editing their plan of care
- Worked closely with Support Coordination Agencies
- Maintained service balances and revisions for participant's care
- Precise reporting of critical incident reporting required
- Read and filed paperwork from direct service staff in its designated area
- Met with client/families to resolve issues and build productive relationships
- Kept employees on task and completing milestones on time
- Investigated issues and developed effective solutions. Reported to proper agency if needed.
- Maintained budget guidelines, approved all expenses, and submitted timely financial reports
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Staffing Coordinator
L&D Community Care, Inc
Lafayette, LA
06.2013 - 10.2014
- Organized and prepared employee schedules to ensure the appropriate amount of staff is available for each work shift
- Maintained accurate schedules and revised schedules when needed
- Ensured that shifts were staffed if external staff was unavailable
- Assisted participants in any way necessary to facilitate independence and well-being
- Worked with participants to enhance their lives through effective and compassionate care
- Maintained clean, safe, and well-organized patient environment
- Developed rapport to create safe and trusting environment for care
- Supervised daily activities and aided when needed according the Plan of Care
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Administered medication as directed by physician
- Entrusted to handle confidential and sensitive situations in professional matter
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Ran errands for customers, including shopping, and picking up other necessities
- Aided in daily living activities by dressing, grooming, bathing and toileting patients
- Med Certified
- First Aid Certified
- CPI Certified (Behavioral)
- On call rotation 7 on and 7 off (24 hours/day/weekends)
- Completed human resource operational requirements by scheduling and assigning employees
Education
Bachelor's - Healthcare Administration
University of Phoenix
Phoenix, AZ11.2020
Diploma - Medical Assistant
Remington College
Lafayette, LA11.2011
High School Diploma -
Carencro High School
Lafayette, LA05.2008
Master of Science - Health Care Administration
Louisiana State University At Shreveport
Shreveport, LASkills
- Comply with all program guidelines and meet requirements established by Louisiana Department of Health and Centers for Medicare & Medicaid Services
- Exceptional knowledge of HIPAA Privacy and Security Policies
- Decision Making
- Quality Assurance
- Investigative Skills
- Mandated Reporting
- Using proper judgement to ensure/monitor health and safety of assigned participants
- Complex Problem Solving
- Schedule Coordination
- Report Preparation and Analysis
- Multitasking and Prioritization
- Research and Analysis
Timeline
Support Coordinator
Medical Resources And Guidance
07.2021 - Current
CCM Team Lead/Client Care Manager
Leading Home Care
11.2020 - 07.2021
Case Coordinator
Loving Hearts LLC
05.2020 - 11.2020
Administrative Assistant
L&D Community Care, Inc
12.2018 - 07.2019
Documentation Coordinator/Trainer
L&D Community Care, Inc
06.2016 - 12.2018
Field Supervisor
L&D Community Care Inc
10.2014 - 06.2016
Direct Support Professional
DSP, L&D Community Care, Inc
06.2013 - 07.2019
Staffing Coordinator
L&D Community Care, Inc
06.2013 - 10.2014
Bachelor's - Healthcare Administration
University of Phoenix
Diploma - Medical Assistant
Remington College
High School Diploma -
Carencro High School
Master of Science - Health Care Administration
Louisiana State University At Shreveport
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