Summary
Overview
Work History
Education
Skills
Websites
Timeline
Personal Information - Skills
Personal Information - Skills
Generic
Dacia C Harris

Dacia C Harris

Customer Service Specialists/ Quality Assurance Lead & Shipping And Receiving Services
Nashville,United States of America

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Restaurant Server/lead frunt house

IHOP
01.2011 - 08.2020
  • Led a team of front house staff members, coordinating schedules, assigning tasks, and ensuring smooth operation of the restaurant during peak hours
  • Provided exceptional customer service to a diverse clientele, consistently receiving positive feedback and exceeding customer expectations
  • Demonstrated expertise in menu knowledge, describing and recommending dishes to customers, resulting in increased sales and customer satisfaction
  • Maintained a clean and organized work environment, adhering to food safety and hygiene standards, and ensuring a pleasant dining experience for all patrons
  • Led a team of 10 servers, ensuring smooth operations and exceptional customer service in a high-volume restaurant environment
  • Managed reservations, seating arrangements, and customer requests, optimizing table turnover and enhancing overall guest satisfaction
  • Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, maintaining a high level of efficiency and order accuracy
  • Trained new servers on restaurant policies, procedures, and customer service techniques, resulting in a cohesive and knowledgeable front-of-house team.

Lead shipping /reciving /ptl and layup

Hot Topic
01.2018 - 01.2020
  • Oversaw and managed all aspects of shipping, receiving, and inventory control, ensuring accurate and efficient handling of goods and materials
  • Developed and implemented streamlined processes that improved productivity and reduced errors in shipping and receiving operations
  • Trained and supervised a team of warehouse personnel, providing guidance and support to ensure smooth daily operations
  • Collaborated with cross-functional teams to coordinate shipping schedules, resolve issues, and ensure timely delivery of products to customers.

Tax Preparer / Customer Service Specialist

H&R Block
10.2002 - 08.2006
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
  • Assisted in resolving complex tax issues, strengthening client relationships and building trust.
  • Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Implemented quality control measures within the firm to reduce errors and maintain high standards of service for all clients.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Liaised with accountants to confirm accuracy of client tax returns.
  • Collaborated with clients to answer questions and provide advice on tax matters.

Education

High School Diploma -

Rutherford County Adult Education
Murfreesboro, TN
2014 - 2015

Bachelor Of Applied Science - Psychology

Colorado Technical University
08.2019 - Current

Skills

  • Guest Relations Management
  • Relationship Management
  • POS System Operation
  • Cash Handling
  • Order Management
  • Order Accuracy
  • Guest Service
  • Quality Control
  • Problem-solving
  • Adaptability
  • Customer service
  • Detail-oriented
  • Exceptional communication
  • Professional appearance
  • Guest Engagement
  • Reservations Management
  • Team Leadership
  • Conflict and Complaint Resolution
  • Team Player
  • Staff Training
  • Reliable and Responsible

Timeline

Bachelor Of Applied Science - Psychology

Colorado Technical University
08.2019 - Current

Lead shipping /reciving /ptl and layup

Hot Topic
01.2018 - 01.2020

High School Diploma -

Rutherford County Adult Education
2014 - 2015

Restaurant Server/lead frunt house

IHOP
01.2011 - 08.2020

Tax Preparer / Customer Service Specialist

H&R Block
10.2002 - 08.2006

Personal Information - Skills

English

Personal Information - Skills

English
Dacia C HarrisCustomer Service Specialists/ Quality Assurance Lead & Shipping And Receiving Services