Dacoda Stone

• Enhanced member satisfaction by greeting guests, providing exceptional customer service and promptly addressing their needs.
• Answer telephone according to Peabody Service Excellence practices.
• Perform opening and closing procedures.
• Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
• Managed towel service operations efficiently, ensuring availability of fresh towels for all members at any time during their visit.
• Conducted regular facility inspections, identifying areas for improvement to maintain safety standards and overall appearance.
• Monitored club inventory levels, maintaining adequate supplies while minimizing waste and controlling costs effectively.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Coordinated with maintenance teams on equipment repairs or replacements, keeping downtime minimal to avoid inconvenience to members.
• Increased member retention by building strong relationships through attentive listening and personalized assistance.
• Facilitated communication between members and staff by addressing concerns or suggestions in a timely manner.
• Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
• Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Addressed customer complaints and inquiries to verify satisfaction.
• Tracked member usage patterns using analytics software results used by management to make informed decisions about programming adjustments.
• Improved overall cleanliness by implementing detailed cleaning schedules for all areas of the club facility.
• Provided support during fitness sessions, ensuring proper setup of equipment and assisting participants as needed.
• Maintained complete knowledge of:·

· daily house count, VIPs in-house, arrivals/departures.

· scheduled group activities and locations within hotel.

· all hotel facilities and services.

· hours of operation of each outlet. ·

· all safety and sanitation regulations for Pool facility.

• Maintain cleanliness and orderliness of team's locker room to ensure smooth and efficient game days.
• Provide exceptional support to players, coaches, and team staff by fulfilling requests promptly and swiftly.
• Exhibit strong attention to detail and multitasking abilities, ensuring all tasks are completed accurately and efficiently.
• Enhanced customer satisfaction by providing efficient and courteous service.
• Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.

• Instruct youth on fundamentals of baseball pitching, hitting, fielding, and base running.
• Develop and deliver effective and engaging coaching sessions to improve performance.
• Establish clear benchmarks for performance and monitor individual and team progress.
• Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
• Enhanced player performance by developing individualized training programs tailored to their strengths and weaknesses.
• Provided guidance and mentorship for players experiencing personal or academic challenges, fostering a supportive team environment.
• Collaborated with other instructors to share best practices and techniques, contributing to overall program effectiveness.
• Maintained up-to-date knowledge of baseball rules and regulations through regular professional development opportunities, ensuring accurate instruction for players.
• Developed strong relationships with parents and guardians, keeping them informed of their child''s progress throughout the season.
• Managed equipment inventory and maintenance tasks, guaranteeing availability of necessary resources for all training sessions and games.
• Increased player confidence by providing constructive feedback during one-on-one coaching sessions, facilitating growth both on and off the field.
• Streamlined communication between coaching staff members using digital platforms such as group messaging apps or email chains, enhancing overall efficiency within the organization.
• Fostered a positive team culture through regular team-building activities designed to encourage camaraderie among athletes from diverse backgrounds.
• Established a culture of continuous improvement by setting high expectations for individual performance and encouraging players to strive for excellence both on and off the field.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Facilitated group coaching sessions and provided individual coaching support.
• Provided guidance to clients in overcoming challenges and identifying opportunities.
• Analyzed client feedback to adjust coaching sessions accordingly.
• Researched latest industry trends and developments to keep abreast of best practices.