Dacoda Torrance
Mount Washington,KY
Summary
Sales and Leasing Specialist with a 38% closing ratio at Oxmoor Toyota, demonstrating strong lead generation and customer relationship management skills. Consistently delivers exceptional service in high-pressure environments without requiring assistance from Closers. Experienced in training new team members, contributing to improved dealership performance.
Overview
10
10
years of professional experience
Work History
Sales and Leasing Specialist
Oxmoor Toyota
Louisville, KY
07.2024 - Current
- Facilitated vehicle selection aligned with customer needs and preferences.
- Conducted vehicle demonstrations, effectively showcasing features and benefits.
- Delivered exceptional customer service to enhance dealership experience.
- Maintained strong relationships with customers through follow-up calls and emails.
- Achieved a closing ratio of 38%, demonstrating proficiency in deal closure.
Sales and Leasing Specialist
Montgomery Automotive
Louisville, KY
11.2023 - 07.2024
- Top salesman for 6 months in a row.
- Generate leads by self advertisement.
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Coordinated vehicle leasing paperwork and ensured compliance with regulations.
- Conducted test drives to demonstrate vehicle features and benefits to clients.
- Provided product knowledge training to new sales team members for improved service.
- Utilized CRM software to track customer interactions and follow-up opportunities.
- Developed promotional materials to enhance dealership visibility and attract potential buyers.
- Assisted customers with leasing contracts, credit applications, and other paperwork related to the sale or lease of a vehicle.
- Maintained relationships with current customers through follow-up calls and emails.
- Provided product knowledge training to new sales staff members.
Operations Manager
Brinks Inc.
Evansville, IN
06.2019 - 11.2023
- Implemented policies and standard operating procedures to improve quality and customer service.
- Managed staff scheduling to maintain adequate coverage and operational efficiency.
- Oversaw financial management, including accounting and payroll functions.
- Ensured safety and security of armored fleet vehicles, maintaining compliance with DOT regulations.
- Coordinated vehicle maintenance to guarantee optimal performance and reliability.
- Conducted interviews and hired qualified candidates to cultivate a positive work environment.
- Operated forklift for efficient loading and unloading of coins from truck trailers.
- Filled staffing shortages to ensure timely delivery and vault operations.
Vault Supervisor
Brinks Inc.
Louisville , KY
06.2017 - 06.2019
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Counted cash and bagged or filled cassette for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
Armed Messenger/Driver
Brinks Inc.
Louisville, KY
08.2015 - 06.2017
- Drove and navigated armored truck and made numerous weekday stops to service banks and retail customers.
- Obtained official signatures and required payments for different types of deliveries.
- Sorted parcels according to delivery route.
- Complied with local safety and traffic laws.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
Education
High School Diploma -
Pleasure Ridge Park Highschool
Louisville, KY08-2012
Skills
- Troubleshooting and problem solving
- Team building and leadership
- High-pressure environment adaptability
- Sales negotiation strategies
- Product demonstration skills
- Lead generation techniques
- Training and mentoring
- Customer relationship management
- Building rapport
References
References available upon request.
Timeline
Sales and Leasing Specialist
Oxmoor Toyota
07.2024 - Current
Sales and Leasing Specialist
Montgomery Automotive
11.2023 - 07.2024
Operations Manager
Brinks Inc.
06.2019 - 11.2023
Vault Supervisor
Brinks Inc.
06.2017 - 06.2019
Armed Messenger/Driver
Brinks Inc.
08.2015 - 06.2017
High School Diploma -
Pleasure Ridge Park Highschool
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