Dacquin Goodwin

Greeted potential tenants and provided information about the property.

Conducted tours of available apartments, highlighting features and amenities.

Maintained accurate records of prospective renters, applications and leases.

Prepared lease agreements, collected security deposits and rent payments from tenants.

Provided excellent customer service to all tenants throughout their tenancy period.

Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.

Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.

Handled incoming calls regarding availability of units, pricing information and other inquiries.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Contacted and followed up with tenants on renewal notices.

Detailed application requirements and answered questions from prospective tenants.

Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

Tracked leads using CRM software and followed up with interested parties.

Used conflict resolution skills to quickly resolve issues among residents.

Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.

Checked common areas regularly to keep neat, clean and free of debris.

Collected monthly assessments, rental fees, deposits and payments.

Oversaw daily operations, maintenance and administration of various properties.

Oversaw budgeting process for assigned properties.

Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.