Dacquiri Bustos-Barhitte
Mesa,AZ
Summary
Reliable business professional with experience in project management, process improvement and operational analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Proficient at implementing creative approaches to solve complex business problems and achieve results through leadership. Specific areas of expertise include change management through process improvement methodology as well as building, training, and managing complete business units.
Overview
21
21
years of professional experience
Work History
Time and Labor Specialist III P/T
City of Mesa
12.2021 - Current
- Review and audit Citywide Timekeeping data
- Data analysis for various timekeeping lifecycles
- Analyze and interpret trends or patterns in complex data sets
- Provide supportive data for departmental change initiatives
- Analyze operational efficiency and effectiveness
- Review ongoing effectiveness of department programs & policies
- Collaborate with cross-functional teams to achieve project goals on time
- Improve customer satisfaction through proactive problem-solving and efficient complaint resolution
- Develop and deliver Citywide timekeeping training to new employees and new supervisors
- Support Leave Administration by compiling and opening FMLA and Military Leave cases
Education Director
MedAire
04.2016 - 04.2020
- Responsible for the management of operations and fiscal viability of the Education product line for the Americas
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories
- Championed the adoption of new software tools that streamlined workflows across multiple departments
- Increased efficiency by automating routine tasks with software solutions
- Analyzed sales data to identify trends and adjust marketing strategies accordingly
- Generated reports detailing findings and recommendations
- Maintained database system to track and analyze operational data
- Managed a staff of 6 office personnel and 31 home based medical instructors across US, Canada and Latin America
- Extensive knowledge of HR processes and procedures around managing personnel and FMLA cases
- Oversaw departmental billing and financial goals
- Compiled financial and statistical reports regarding revenue and sales data to create metrics designed to support sales team on operations and activities
Operations Manager - Education
Junior Achievement of Arizona
10.2013 - 04.2016
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards
- Optimized operational efficiency by analyzing and streamlining processes
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Implemented and managed daily operations of JA programs and associated operational requirements
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones
- Monitored opportunities for program expansion by maintaining strong school and volunteer relationships and increased school participation through marketing campaigns
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions
- Analyzed trend data to forecast operational needs and plan next course of action
Business Systems Consultant II
Wells Fargo Auto Finance
04.2007 - 01.2008
- Liaison between client area and technical business unit
- Improved business processes by analyzing current systems and implementing optimized solutions
- Gathered information to create business requirements documents and master test plans
- Coordinated testing teams and implementation of new processes and programs by planning, conducting, and directing the analysis of basic to moderately complex business problems
- Provided technical assistance in identifying, evaluating, and developing systems and procedures
- Participated in the preparation of specifications for system changes and/or systems testing
Operations Analyst III
Wells Fargo Auto Finance
04.2004 - 04.2007
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction
- Defined user requirements and performed user acceptance testing
- Assisted ongoing production and workflow improvement efforts through project coordination and management
- Enhanced data accuracy through meticulous attention to detail in data management tasks
- Developed and implemented policies, procedures and training materials to assure compliance with government regulations
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives
Education
Degree - Business Administration and Management
University of Phoenix
Phoenix, AZ01.2003
Skills
- Data analysis
- Operational efficiency
- Cross-functional collaboration
- Project management
- Trend analysis
- Root-cause analysis
- Continuous improvement
- Operational enhancement
- Project planning
- Decision-making
- Process improvement
- Process analysis
- Issue research
Additional Education Certifications
- Greenbelt in Six Sigma
- LEAN/Kaizen Project Methodology
- Leadership 2000
Timeline
Time and Labor Specialist III P/T
City of Mesa
12.2021 - Current
Education Director
MedAire
04.2016 - 04.2020
Operations Manager - Education
Junior Achievement of Arizona
10.2013 - 04.2016
Business Systems Consultant II
Wells Fargo Auto Finance
04.2007 - 01.2008
Operations Analyst III
Wells Fargo Auto Finance
04.2004 - 04.2007
Degree - Business Administration and Management
University of Phoenix
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