Dacy Smith
Dillon,MT
Summary
Service Advisor with a strong work ethic and exceptional customer service skills at Beaverhead Motors. Proven ability to enhance customer satisfaction and foster loyalty through effective communication and vehicle assessment. Adept at multitasking and maintaining attention to detail, ensuring seamless service processes and resolving complaints efficiently.
Overview
12
12
years of professional experience
Work History
Service Advisor
Beaverhead Motors
07.2025 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Assistant Manager/Accounting Bookkeeper
Beaverhead Building Center
05.2013 - 06.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Reviewed and processed client electronic payments and check deposits.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
- Maintained and processed invoices, deposits, and money logs.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
- Maintained up-to-date knowledge of accounting regulations, applying best practices when executing daily bookkeeping tasks.
- Ensured timely vendor payments by effectively managing accounts payable and maintaining strong relationships with suppliers.
- Improved cash flow management by closely monitoring accounts receivable and promptly following up on overdue invoices.
- Enhanced internal controls by regularly reconciling bank statements and verifying transaction accuracy.
- Oversaw accounts and financial reporting for over [Number] clients.
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Education
Medical Office/accounting
Montana Tech
Butte, MT05-2013
Associate of Applied Science - Medical Assistant
Montana Tech
Butte, MT05-2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Price quoting
- Payroll processing
- Bank reconciliation
- General ledger management
- Invoice processing
- Accounts receivable
- Accounts payable
- Expense tracking
- Year-end closing
- Accounting and bookkeeping
- Data inputting
- Bank statement reconciliation
- Accounts payable specialist
- A/P and A/R
- Transaction entry
Timeline
Service Advisor
Beaverhead Motors
07.2025 - Current
Assistant Manager/Accounting Bookkeeper
Beaverhead Building Center
05.2013 - 06.2025
Medical Office/accounting
Montana Tech
Associate of Applied Science - Medical Assistant
Montana Tech
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