Summary
Overview
Work History
Education
Skills
gardening, books, investing and DIY craft projects
Timeline
BusinessAnalyst
Melanie Zachary

Melanie Zachary

Houston,TX

Summary

Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Offering exemplary writing and oral communication skills.

Results-oriented Assistant Store Manager offering 10 years of increasing revenue and profitability and managing loss and shrinkage.

Well-versed in inventory control, merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment.

Determined leader with success boosting productivity. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management.

Dedicated to complete knowledge of company products and services for optimized customer service. Professionally interacted with customers to promote 100% customer service ratings. Ambitious Managing Director with excellent leadership and communication skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Big Lots
Houston, TX
10.2018 - Current
  • Plans and leads preparations for new merchandise on sales floor, truck unloading, freight flow, display assembly, ticketing and stocking tasks for freight team
  • Coached teams of 10-40 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Analyzes and evaluates staffing and scheduling needs for all Associates and freight flow processes based on projected carton counts and payroll allocation on weekly basis
  • Provides feedback to store leadership regarding team's performance and ability to meet store and freight metrics
  • Prepares for upcoming merchandising efforts and reconciles all inventory transactions
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Vendors and store daily delivery's
  • When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness
  • Drives customer experience and ensures resolution of customer issues
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings

Assistant manager

Walgreens
Houston, TX
11.2008 - 06.2017
  • Performed Store and pharmacy Operation, including opening/closing
  • Merchandising by planning, implementing resets and revisions of basic departments, end stands, display tables and promotional space, using multiple discount pricing, signs, advertising, promotional and seasonal items
  • Inventory management, including ordering teams, keeping stock and liquidating stock and leveraging company resources
  • Responsible for receiving, stocking, pricing, returning and transferring of merchandise
  • Ensures team has working knowledge of all computer and1 technology systems and software and awareness of company policies and licensing
  • Models and shares customer service best practices
  • Resolves customer complaints and helps responds to customers' special needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Optometric Technician

LensCrafters
Vernon Hills, IL
05.2006 - 03.2007
  • Performed pre-examination testing
  • Utilize clinical and product knowledge
  • 3+ years of customer service
  • Assisted with dilating patients or using eye medications when directed by optometrist
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays
  • Instructed patients on contact lens insertion and removal and lens care guidelines
  • Acquainted patients with procedures and explained purpose of testing to establish consent
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive
  • Communicated with ophthalmic companies to keep inventory at appropriate levels
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses

Education

High school diploma or GED - Business Administration

College of Lake County

Skills

  • Administrative Management and Strategic Merchandising
  • Sales , Promotion, Pricing and Markdowns
  • Company rewards/points system Credit Terms offers and Determination
  • Vendor Collaboration
  • Detail Operations, Store Opening and Closing , POS Systems
  • Attention to Detail and Store Organization
  • Hiring, Training,Coaching and Mentoring by Team-Building Relationships Exercises using Goals, Performance,Time Management, focus and Follow-Through
  • 12 years experience in Customer Service - Inquiry, Complaint, Resolution and Response
  • Verbal and Written Communication
  • Shoplifter Detention,Inventory Tracking and Management, Theft and Shrink Minimization

gardening, books, investing and DIY craft projects

Gardening saved my life and made me a better person and an amazing leader. helping me to slow down, never give up on something that looks like its dying and taught me the importance of season, techniques and patience. which opened me up to reading more books and learning ways to improve every area in my life. This lead to skills that helped me in my job as a manager and my finances. It opened my mind to real estate , stock and investments. DIY projects allows me to be creative, learn and use new techniques and make a profit.

Timeline

Assistant Store Manager

Big Lots
10.2018 - Current

Assistant manager

Walgreens
11.2008 - 06.2017

Optometric Technician

LensCrafters
05.2006 - 03.2007

High school diploma or GED - Business Administration

College of Lake County
Melanie Zachary