Hi, I’m
Amanda Villarreal
Berea,KY
Summary
Experienced Office Management and Administration Professional with 6+ years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
years of professional experience
1
Certification
Work History
Kentucky Counseling CenterLexington, KY
Targeted Case Manager
02.2020 - Current
Job overview
- Conducts assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
- Provides support to program participants by arranging services and sourcing relevant services.
- Studies mental health disorders and common personal struggles including addiction, anxiety, depression and bipolar disorder.
- Documents case notes daily and coordinates follow-up for seamless case management.
- Updates treatment plans on monthly basis with latest intervention strategies and progress notes.
- Bills over 25 clients per month while compliant with Medicaid regulations.
- Coordinates program referrals for community-based resources.
Kentucky Counseling CenterLexington , KY
Senior Office Manager
09.2017 - 02.2020
Job overview
- Trained and supervised administrative staff and responded quickly to questions, which improved understanding of job responsibilities.
- Worked closely with Regional Office Manager to increase staff productivity.
- Met incoming customers with professionalism and provided friendly, knowledgeable assistance.
- Collected and entered patient and insurance data into the EHR system, Therapy Notes, maintaining complete confidentiality and accuracy.
- Assisted with special projects that involved Credentialing, Case Management, and Clinical growth.
- Verified Medicaid and private insurances using EDI services such as Availity, Kymmis, Link, Cigna Portal, and Beacon Health.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Ambulance Medical BillingLexington, KY
Health Insurance Specialist
02.2017 - 09.2017
Job overview
- Entered numerical data into databases accurately and timely.
- Reviewed patient care reports, physician certification statements, signature sheets and other forms necessary to bill insurance companies.
- Adhered to billing regulations from healthcare providers countrywide.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Appealed claims, filled missing check forms, completed spreadsheets and re-processed claims to correct payers.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
University of Kentucky HospitalLexington, KY
Patient Relations Assistant
08.2016 - 02.2017
Job overview
- Registered patients using All scripts Patient Management and Health Quest Patient Management software.
- Scanned insurance, identification cards, and privacy agreements to patients' health records.
- Checked previous medical prescriptions using Kentucky All Schedule Prescription Electronic Reporting software.
- Organized paperwork and documented deaths using the Decedent Disposition Documentation morgue software.
- Transferred, discharged and admitted patients to UK hospital.
- Effectively controlled the release of proprietary and confidential information for general client lists.
University of Kentucky HospitalLexington, KY
Team Lead Manager
06.2014 - 12.2016
Job overview
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Trained staff on operating procedures and company services.
- Led and directed staff members on effective methods, operations, and sanitary procedures.
- Quickly identified problematic situations and skillfully resolved incidents.
- Maintained up-to-date knowledge of product and service changes.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Dr. Thomas Von Unrug Lexington, KY
Administrative Assistant Intern
06.2016 - 09.2016
Job overview
- Transferred and directed phone calls, guests and mail to correct staff members.
- Carefully recorded copays and patient responsibility payments in medical insurance databases.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Arby's Lexington, KY
Supervisor
08.2013 - 08.2014
Job overview
- Carefully selected, trained, and supervised staff.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Handled currency and credit transactions quickly and accurately.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Metropolitan HospitalMonterrey, Mexico
Office Administrator
01.2010 - 07.2013
Job overview
- Performed general office duties, including answering multi-line phones, routing calls, taking messages, and greeting visitors.
- Organized all new hire, security, and temporary paperwork.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Managed executive calendar and coordinated weekly project team meetings.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
Education
University of Natural Health Indianapolis, IN
Master of Science from Natural Sciences
01-2027
Midway University Midway, KY
Bachelor of Science from Health Care Administration
2017
Skills
- Bilingual
- Budgeting
- MS Office
- Office Administration
- Financial Services Support
- Strategic Planning
- Time management
- Staff Management
Accomplishments
- Spanish Translator
- Dean's List three consecutive years
Certification
- Certified Yoga Instructor
- Certified Reiki Practitioner
- Certified Sound Healing Practitioner
- Trauma informed & Somatics Teacher
- Functional Nutrition Counselor
Languages
Spanish
Native or Bilingual
Timeline
Targeted Case Manager
Kentucky Counseling Center
02.2020 - Current
Senior Office Manager
Kentucky Counseling Center
09.2017 - 02.2020
Health Insurance Specialist
Ambulance Medical Billing
02.2017 - 09.2017
Patient Relations Assistant
University of Kentucky Hospital
08.2016 - 02.2017
Administrative Assistant Intern
Dr. Thomas Von Unrug
06.2016 - 09.2016
Team Lead Manager
University of Kentucky Hospital
06.2014 - 12.2016
Supervisor
Arby's
08.2013 - 08.2014
Office Administrator
Metropolitan Hospital
01.2010 - 07.2013
University of Natural Health
Master of Science from Natural Sciences
Midway University
Bachelor of Science from Health Care Administration
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