Dadnique Abel
Carteret,USA
Summary
Experienced Administrative Assistant and Supervisor with a proven track record in enhancing office workflows, customer service excellence, and bookkeeping efficiency. Skilled in managing a wide range of administrative tasks, from scheduling and project management to documentation accuracy and patient care coordination. Adept at leveraging Microsoft Office suite and CRM tools to streamline operations and support team objectives.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
Hospital for Special Surgery, Sports Medicine
New York, NY
07.2023 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Ensured all required forms were completed accurately prior to patient visit.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Worked closely with departmental staff members in order to ensure proper coordination of care across multiple departments.
- Responded to patient concerns and inquiries professionally and efficiently.
Project Coordinator
ALC Environmental
Manhattan, NY
06.2019 - 03.2020
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Ensure that all projects are delivered on time, within scope and within budget.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Manage changes to the project scope, project schedule and costs using appropriate verification techniques.
- Measure project performance using appropriate tools and techniques.
- Manage the relationship with the client and all stakeholders.
- Perform risk management to minimize project risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
- Delegate project tasks based on junior staff members' individual strengths, skillsets and experience levels.
- Track project performance, specifically to analyze the successful completion of short and long-term goals.
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
- Use and continually develop leadership skills.
- Attend conferences and training as required to maintain proficiency.
Hospital Care Investigator
Harlem Hospital
New York, NY
08.2018 - 06.2019
- Perform in-depth financial interviews with patient, family, relatives and friends in hospital, office setting or by telephone, to determine patients and / or legally responsible relative's ability to pay for services rendered.
- Furnish hospital rates.
- Facilitate processing of patients' application for third party benefits including, but not limited to Medicaid and Medicare, when necessary guide patients' family to appropriate department in hospital and outside agency.
- Review and abstract medical charts to obtain pertinent information for accurately completing third-party reimbursement (billing) forms for Medicare, Medicaid and hospital plans.
- Indicate proper treatment, discharge diagnosis, and overall patient information.
- Contact outside agencies and individuals to obtain necessary information inquiring about potential sources of reimbursement such as liability carriers, hospital insurance, and workman's compensation.
- Interacts with agencies including social services and home care services, with reference to patient admissions and maximization of hospital revenue.
Clerical Associate
Elmhurst Hospital
Queens, NY
01.2018 - 08.2018
- File invoices and reports using alphabetical procedures including data coding.
- Verify and update information onto computer systems, conduct outbound calls and prepared mass mailings for new patients.
- Perform a variety of interpretation services for non English speaking patients receiving care.
- Review and collect insurance information.
- Provide customer service to ensure patient satisfaction.
- Verify and edit patient data entry.
- Initiate the creation of new forms to help provide the department staff with a better understanding of correct billing procedures in order to increase revenue.
- Inform patients of all fees regarding services rendered.
- Provide staff support to accommodate patient care.
Medical Secretary
Lincoln Hospital
Bronx, NY
01.2015 - 06.2017
- Execution of general clerical duties including photocopying, fax and mailing.
- Verify patient information through Unity and insurance verification.
- Validate patient and doctor information and update, if necessary.
- Prepare and manage correspondence, reports, documents and distributes during meetings.
- Maintain office and filing systems to collate information from various sources and maintain database.
- Maintain and manage inventory supplies.
- Resolve administrative problems and inquiries.
- Prepare written responses to routine Inquiries.
- Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors.
Office Manager / Administrative Assistant
Novitex
Manhattan, NY
05.2013 - 11.2014
- Supervise all activity to ensure customer satisfaction and compliance to contractual requirements.
- Perform clerical duties such as filing, answering phones, replying to emails, arranging meetings, and setting up itineraries for traveling employers.
- Prepare reports, memos and presentations and conduct research.
- Organize agendas, events and calendars.
Customer Service Representative / Call Center
05.2012 - 03.2013
- Research queries on NYCServe, AIMS and Content Manager, enable assistance to respondents with concerns in reference to violations, cases and court dates via telephone and in person.
- Retain excellent knowledge of company policies and procedures.
- Collaborate with internal and external colleagues to resolve issues, as needed.
- Sold additional services by recognizing opportunities to up-sell accounts by explaining new features.
- Answer inquiries by clarifying desired information.
- Respond to requests for case reschedules, copies of violations and decision; address changes and violation adjustments.
Administrative Assistant
Department of City Wide Administration Services
New York, NY
03.2009 - 04.2012
- Organize and direct office services, i.e.
- Monitored progress on projects assigned by upper management.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Prepare memos, letters, invoices, reports and financial statements.
- Supervise and uphold management schedules.
Education
Bachelor Degree - Business Administration
Monroe College
New Rochelle, NY06-2010
Skills
- Data entry through usage of IDC-10 and Epic Coding
- Pre-Registration
- Pre-authorization Special
- Insurance Verification
- Scheduling
- Project Management
- Customer Relationship Management
- Billing Procedures
- Appointment confirmation
- Documentation accuracy
- Performance standards compliance
- Patient check-in
- Medical filing
- Reliability
- Adaptability
- Medical management
Timeline
Patient Access Specialist
Hospital for Special Surgery, Sports Medicine
07.2023 - Current
Project Coordinator
ALC Environmental
06.2019 - 03.2020
Hospital Care Investigator
Harlem Hospital
08.2018 - 06.2019
Clerical Associate
Elmhurst Hospital
01.2018 - 08.2018
Medical Secretary
Lincoln Hospital
01.2015 - 06.2017
Office Manager / Administrative Assistant
Novitex
05.2013 - 11.2014
Customer Service Representative / Call Center
05.2012 - 03.2013
Administrative Assistant
Department of City Wide Administration Services
03.2009 - 04.2012
Bachelor Degree - Business Administration
Monroe College
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