Dadren Goodrich
Moreno Valley,CA
Summary
Accomplished professional with a proven track record between two sister companies enhancing business workflows and leading teams to exceed security training benchmarks. Knowledgeable in project management and fostering teamwork, I significantly reduce costs and streamline processes, demonstrating exceptional technical support and collaborative skills.
Overview
4
4
years of professional experience
2
2
Certificate
Work History
IT Coordinator
Shawn Washington Accountancy Corporation
06.2023 - Current
- Managed over 150+ Endpoints on-site and off-site including servers, network equipment, and workstations spanning 3 office locations.
- Ensured compliance with industry regulations by implementing comprehensive IT policies covering data privacy, security, and access controls.
- Led weekly security awareness trainings for staff, achieving a 98% pass rate, which significantly reduced the likelihood of security breaches and incidents.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Improved business workflow by 34% through analyzing system requirements, making recommendations to business processes.
- Reduced costs by $30,000 than anticipated budget with thorough evaluation of existing systems and implementation of cost-effective upgrades
Project Manager
Mileage Quest LLC
06.2023 - 01.2025
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
IT Business Analyst
Shawn Washington Accountancy Corporation
06.2022 - 06.2023
- Improved business workflow by 34% through analyzing system requirements, making recommendations to business processes.
- Reduced costs by $30,000 than anticipated budget with thorough evaluation of existing systems and implementation of cost-effective upgrades
- Established an inventory system to track all company IT assets and equipment reducing loss through documentation.
Asset Protection Agent
Nordstrom, Inc.
10.2020 - 06.2022
- Empowered team members by providing ongoing coaching and support on best practices in asset protection techniques.
- Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
- Reduced Shrinkage by 20% through innovative solutions to surveillance, monitoring, and reporting of potential threats.
Education
Associate of Arts - Business Administration And Information Systems
Moreno Valley College
Moreno Valley, CA06.2023
Certificate of Achievement - IT Systems & Support
Moreno Valley College
Moreno Valley, CA06.2023
Certificate of Achievement - Small Business Accountancy
Moreno Valley College
Moreno Valley, CA12.2022
Skills
- Project Management
- Budgeting and forecasting
- Technical Support
- IT Management
- Risk mitigation planning
- Staff Training and Development
- Customer service
- Confidentiality
- Teamwork and collaboration
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